First National seeks a French-English Arrears Specialist for its 12-month contract in Toronto or Montreal, supporting timely collections and client resolutions.
Reporting to the Supervisor, Collections, this Resolution Specialist investigates assigned delinquent accounts and administers portfolio collections. You will establish arrears settlement payments, assess fees, provide mortgage verifications, and collect deficiency balances. The work requires deadlines, multitasking, and policy adherence.
Key Responsibilities: Set up arrears settlement payments
Assess and collect applicable fees
Process recent PAC information
Provide credit ratings and mortgage verifications
Collect deficiency balances on discharged mortgages
Requirements: French-English bilingualism for customer and partner interactions
Ability to meet deadlines under high volume
Strong interpersonal and communication skills
Ability to work independently and collaboratively
Competency in MS Office and new systems
Bring bilingual service, portfolio administration, and deadline-focused collections skills to First National’s mortgage resolution work.

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📌 French English Arrears Specialist (Quebec City)
🏢 First National Financial
📍 Quebec City