We are seeking an organized, detail-oriented Administrative Assistant to support the client service, credential assessment, certification processing, data management, and administrative operations. The ideal candidate will have strong communication skills, excellent attention to detail, and experience handling documentation, data entry, and client inquiries in a professional environment.

Location: Forestry Building, 9920 108 Street NW, Edmonton, AB

Work Arrangement: Onsite 5 days per week

Working Hours: Monday to Friday, 8:15 AM 4:30 PM Alberta time (1-hour lunch break)

Key Responsibilities

Client Service & Communication

- Respond to phone and email inquiries from educators, child care operators, parents, stakeholders, and the public.
- Provide accurate and timely information regarding certification requirements, policies, procedures, assessments, and upgrading options.
- Manage high call volumes, address repetitive inquiries, assess urgency, and de-escalate challenging situations professionally.

Credential Assessment & Certification
- Assess Canadian and international educational credentials against Alberta Child Care Staff Certification standards.
- Review programs of study and make certification decisions or recommendations in accordance with applicable legislation and policies.
- Manage first-level certification appeals and confirm, revise, or escalate decisions as required.
- Review and process staff qualification exemptions within assigned authority.

Data Management & Records Administration
- Enter, maintain, and validate client information in relevant systems, including CCIS and ECDS.
- Create, update, and manage client files while ensuring documentation is complete and accurate.
- Monitor data quality, identify discrepancies, and coordinate follow-up where required.

Administrative & Team Support
- Perform data entry, document processing, scanning, file management, and correspondence.
- Assist clients and staff with forms,



online applications, and document submissions.
- Support the onboarding, training, and development of new assessors and administrative staff.
- Assist with reassessments and other administrative activities.

Stakeholder & Program Support
- Liaise with educational institutions, credential assessment bodies, and other jurisdictions to verify qualifications.
- Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.
- Contribute to system testing, process improvements, and the development of guides, forms, certificates, and communication materials.

Required Qualifications
- High school diploma or GED.
- Minimum 3 years of experience proofreading and formatting Word documents in a professional work environment.
- Minimum 3 years of experience in accurate data processing and/or data entry.
- Minimum 3 years of relevant experience in an administrative or similar role.
- Solid written and verbal communication skills.
- Excellent attention to detail, organizational skills, and the ability to manage multiple priorities.
- Ability to handle confidential information and maintain accurate records.

Preferred Qualifications
- Post-secondary education in office administration or a related field.
- Minimum 3 years of experience collaborating with cross-functional teams to meet deadlines and deliver results.
- Minimum 3 years of experience reviewing and analyzing document content.
- Minimum 3 years of experience working in a call center or a high-volume customer service environment.

Application Requirements Interested Candidates Should Submit

- An updated resume clearly demonstrating relevant experience for each role or project.
- Employment/project dates in MMM/YYYY to MMM/YYYY format.
- Three professional references, with the most recent listed first.

Important: Your resume must clearly explain how and where you gained the required experience. Simply listing qualifications without supporting details may not meet the submission requirements.

📌 Administrative Assistant - Credential Assessment & Certification (Edmonton)
🏢 Teckhorizon
📍 Edmonton