Build the future with us

Are you passionate about group, savings and retirement sector and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As an administrator, you will play a key role in processing our client’s requests and transactions.

Description

Are you passionate about group, savings and retirement sector and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As an administrator, you will play a key role in processing our client’s requests and transactions. This position offers a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You’ll Accomplish With Us

- Process client requests using the established systems and tools
- Communicate verbally and in writing with our clients and partners, providing high-quality customer service (requests and follow-ups)
- Analyze straightforward requests and seek assistance from a specialist when required
- Meet financial deadlines and comply with applicable policies, rules, and regulations
- Prepare various reports and tax slips for clients and authorities, and perform accounting entries
- Perform peer-review nonfinancial transactions for accuracy

What Could Accelerate Your Success In This Role

- Is known for attention to detail




- Is recognized for their positive knowledge of the Office suite
- Stands out for strong communication skills and a good adaptability
- Demonstrates excellent team spirit
- Demonstrates a client-first mindset and strong customer service skills
- Has knowledge of group savings and retirement products
- Has intermediate knowledge of English, as the role involves analyzing complex files, reading and writing notes and documentation in English and communicating with unilingual English-speaking clients via email on a daily basis.

Why you’ll love working with us

- A work environment where learning and development merge with a collective pursuit of excellence;
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
- Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

The typical hiring range for this position is between $47 544 and $68 329 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

📌 Administrator, Advantage + (Toronto)
🏢 iA Financial Group (Industrial Alliance)
📍 Toronto