Make a significant impact at TELUS Health as a Perks Support Analyst, tackling client support challenges and enhancing their platform experience. Your troubleshooting skills will be paramount.
Join our TELUS Health team as a Benefits Support Analyst, where you will engage with clients to resolve their benefits platform questions and issues. With a focus on client satisfaction, you'll apply your expertise in benefits administration and problem-solving to ensure clients fully utilize their services. This role requires a proactive mindset as you document insights and assist during transitions.
Key Responsibilities
- Resolve client inquiries through various channels
- Analyze issues to identify root causes
- Provide guidance during platform updates
- Maintain service level compliance with quality support
- Mentor junior team members through collaborative efforts
Requirements:
- 3+ years of experience in benefits support
- Proficient in operational roles within SaaS environments
- Excellent verbal and written skills
- Solid organizational abilities for multitasking
- Post-secondary education in relevant fields
Enhance client interactions and drive solutions as a Benefits Support Analyst at TELUS Health.
📌 Benefits Support Analyst at TELUS Health (Canada)
🏢 Telus
📍 Canada