– Server / Customer Service Associate

Job Title: Server / Customer Service Associate

Location: Saravanaa Bhavan, Delta, British Columbia

Department: Front of House / Customer Service

Reports To: Restaurant Manager / Supervisor

Employment Type: Full-Time / Part-Time

Position Summary

Saravanaa Bhavan, a globally recognized vegetarian restaurant brand, is seeking enthusiastic, professional, and customer-focused individuals to join our Delta team as Servers / Customer Service Associates.

The successful candidates will be responsible for delivering exceptional customer service, maintaining high standards of hospitality, ensuring order accuracy, and contributing to the smooth daily operations of the restaurant.

We are looking for individuals who demonstrate professionalism, teamwork, accountability, and a genuine commitment to customer satisfaction.

Key Responsibilities

1. Customer Service & Hospitality

- Welcome and greet every customer warmly and professionally.
- Provide attentive, courteous, and efficient service throughout the dining experience.
- Assist customers with menu selections, explain dishes, and make suitable recommendations.
- Respond promptly and professionally to customer inquiries, requests, and concerns.
- Handle customer complaints respectfully and escalate unresolved matters to management.
- Maintain a positive attitude and ensure every customer feels valued and respected.

2. Order Taking & Food Service

- Accurately take dine-in, takeout, and telephone orders.
- Enter customer orders correctly into the Point-of-Sale (POS) system.
- Coordinate with kitchen staff to ensure timely preparation and delivery of food.
- Serve food and beverages according to established restaurant service standards.
- Verify orders for accuracy, completeness, and presentation before serving or packing.
- Maintain awareness of menu ingredients, dietary restrictions, and food allergens.
- Ensure tables are cleared, cleaned, and prepared promptly for incoming customers.

3. Sales & Product Promotion

- Develop thorough knowledge of the restaurant's menu, promotions, and specialty items.
- Actively recommend appropriate menu items, including Thalis, beverages, desserts, and other specialties.
- Identify opportunities to increase customer satisfaction and average order value through responsible upselling.
- Inform customers about ongoing promotions and special offerings.




- Encourage satisfied customers to share genuine feedback and reviews without offering improper incentives or pressuring customers.
- Support management in achieving established sales and customer service targets.

4. Cleanliness, Hygiene & Food Safety

- Maintain exceptional cleanliness throughout the dining area, service counters, beverage stations, and customer-facing areas.
- Follow all applicable British Columbia food safety requirements and restaurant hygiene procedures.
- Ensure tables, chairs, menus, serving stations, and service equipment remain clean and properly organized.
- Monitor and maintain cleanliness of customer washrooms as assigned.
- Properly handle food, utensils, dishes, and beverages to prevent contamination.
- Immediately report sanitation concerns, pest activity, equipment issues, or unsafe conditions to management.
- Complete assigned opening, closing, and cleaning duties without unnecessary delays.

5. Cash Handling & POS Operations

- Process customer payments accurately using cash, debit cards, credit cards, and approved payment methods.
- Issue receipts and handle transactions professionally.
- Maintain accuracy in billing, discounts, refunds, and order modifications.
- Follow established cash-handling procedures and report discrepancies immediately.
- Protect customer payment information and maintain confidentiality.

6. Teamwork & Operational Support

- Work cooperatively with servers, kitchen employees, supervisors, and management.
- Communicate customer requests and operational concerns clearly and promptly.
- Assist colleagues during busy periods to maintain service efficiency.
- Follow reasonable instructions from the Restaurant Manager and Supervisor.
- Attend staff meetings, training sessions, and operational briefings as required.
- Report to scheduled shifts punctually and maintain professional attendance.
- Support opening and closing procedures and other assigned restaurant duties.

Qualifications & Requirements




- Previous experience in restaurant service, hospitality, retail, or customer service is preferred.
- Excellent interpersonal and verbal communication skills.
- Ability to communicate effectively in English.
- Friendly, professional, and customer-oriented personality.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic knowledge of POS systems and payment processing is an asset.
- Ability to work flexible schedules, including evenings, weekends, and statutory holidays, subject to applicable employment standards.
- Ability to stand and walk for extended periods and perform the physical duties of the position, with reasonable accommodation where required.
- FOODSAFE Level 1 certification is an asset.
- Must be legally authorized to work in Canada.

Performance Expectations Employees are expected to consistently demonstrate:
- Customer Satisfaction: Provide courteous, prompt, and professional service.
- Order Accuracy: Minimize errors in order taking, billing, and food delivery.
- Service Efficiency: Maintain timely service, particularly during peak business hours.
- Cleanliness: Maintain assigned service areas in accordance with restaurant standards.
- Sales Contribution: Actively promote menu items and support restaurant sales objectives.
- Teamwork: Demonstrate cooperation, respect, and accountability.
- Professional Conduct: Follow company policies, attendance requirements, and reasonable management instructions.

Professional Standards All employees are expected to uphold the reputation and service standards of Saravanaa Bhavan.

Employees must maintain a clean and professional appearance, treat customers and colleagues respectfully, follow workplace safety procedures, and demonstrate responsibility in carrying out assigned duties.

Customer satisfaction, restaurant cleanliness, food safety, and operational discipline are essential responsibilities of this position.

Equal Employment Prospect

Saravanaa Bhavan is committed to providing a respectful and inclusive workplace. Employment decisions are based on job-related qualifications, experience, and operational requirements, in accordance with applicable British Columbia employment and human rights legislation.

Job Types: Full-time, Part-time

Pay: $18.25-$20.00 per hour

Work Location: In person

📌 Customer Service Representative / Server (Delta)
🏢 Saravanaa Bhavan
📍 Delta