Become an indispensable Customer Success Manager with Marble, ensuring smooth operations for legal and insurance clients. This remote role focuses on retaining customers and enhancing their experience. In this pivotal position, you will manage a book of B2B clients in personal injury and mass-tort law.

Your responsibilities include maintaining customer satisfaction across Medchart and Settlit platforms, conducting business reviews, and troubleshooting issues. This role is integral to ensuring request fulfillment and retention, offering the chance to demonstrate your impact on clients’ success. Key Responsibilities:

- Own customer retention across your accounts
- Manage customer communication and escalations
- Maintain request turnaround standards
- Conduct timely business reviews with clients
- Document accurate account statuses and plans Requirements:
- Experience managing a B2B customer book
- Knowledge of privacy regulations like HIPAA
- Robust troubleshooting and support skills
- Clear communication with clients
- Familiarity with legal or healthcare workflows Leverage your expertise in customer management and problem-solving to drive retention at Marble.

📌 Customer Success Manager at Marble (Vancouver)
🏢 Marble
📍 Vancouver