Dental Office Administrator – Hygiene Coordinator

Columbia Dental | Kamloops, BC

Job Type: Full-time, Tuesday to Saturday

About the Role

Columbia Dental in Kamloops is looking for an organized, friendly, and proactive Dental Office Administrator to join our team!

This role is ideal for someone who enjoys building patient relationships, keeping a busy dental office organized, and ensuring the schedule runs smoothly. This position focuses on hygiene coordination and maintaining a full, productive hygiene schedule, along with managing daily front desk responsibilities.

We’re looking for someone who takes initiative, follows through, and understands how effective scheduling and patient communication support excellent patient care and a successful dental practice.

Key Responsibilities

Hygiene Coordination – Primary Focus

- Manage and maintain an efficient, productive hygiene schedule.
- Proactively fill cancellations and open appointment times using recall lists, short-call lists, and outstanding treatment or hygiene needs.
- Contact patients who are due or overdue for hygiene appointments and encourage consistent preventive care.
- Monitor recall systems and follow up on outstanding appointments.
- Confirm appointments and manage changes to minimize gaps in the schedule.
- Work closely with hygienists and the clinical team to coordinate patient flow and maximize schedule efficiency.
- Track scheduling opportunities and help improve hygiene retention and reappointment rates.

Front Desk & Patient Administration

- Welcome patients and provide a warm, professional first impression.
- Answer incoming calls, respond to patient inquiries, and manage appointment bookings.
- Schedule, confirm, reschedule, and cancel appointments as needed.
- Check patients in and out and coordinate their next visits.
- Maintain accurate patient information, records, and administrative documentation.
- Process patient payments and assist with billing and dental insurance administration.
- Help patients understand appointment requirements,



payment expectations, and next steps in their care.
- Communicate effectively with patients, dentists, hygienists, and the administrative team.
- Support daily office operations and help ensure the front desk runs smoothly.

Teamwork & Office Efficiency

- Collaborate with the clinical team to support an organized and efficient day.
- Identify opportunities to improve scheduling, recall follow-up, and front-office workflows.
- Maintain a skilled, patient-focused approach in all interactions.
- Take ownership of assigned responsibilities and follow through on outstanding tasks.

What We're Looking For
- Dental administration experience preferred.
- Strong organizational and time-management skills.
- Excellent communication and customer service skills.
- A proactive approach to scheduling, recall management, and filling hygiene openings.
- Confidence managing multiple priorities in a busy office workplace.
- Experience with dental practice management software; familiarity with any dental software is welcome.
- Strong attention to detail and a commitment to accurate records and administrative processes.
- A positive, dependable team player who takes initiative and enjoys working collaboratively.

Why Join Columbia Dental? This is an opportunity to become an important part of a dental team where patient care, teamwork, and efficient office operations matter. You’ll play a key role in helping patients maintain their oral health while supporting the practice's smooth day-to-day operations.

Benefits & Perks

We offer a competitive benefits package to support your health and well-being, including extended health benefits, life insurance, and disability coverage. We want our team members to feel supported both at work and beyond!

If you enjoy connecting with patients, keeping schedules on track, and making a meaningful contribution to a dental office, we’d love to hear from you!

To Apply: Please submit your resume through Indeed. We look forward to meeting you!

Pay: $22.00-$35.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Dental Office Administrator – Hygiene Coordinator (Kamloops)
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