Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in our organization, as you will be the primary point of contact for our customers, ensuring their needs are met and their inquiries are resolved in a timely manner.

Duties

- Handle incoming customer inquiries via phone, email, or chat
- Provide accurate and efficient data entry for customer orders
- Assist customers with product information, pricing, and availability
- Collaborate with the supply chain team to ensure timely delivery of orders
- Resolve customer complaints or issues in a professional and courteous manner
- Communicate effectively with internal teams to address customer concerns and provide solutions
- Utilize phone systems and software applications to assist customers and track interactions
- Coordinate with freight carriers to arrange shipments and track deliveries
- Maintain accurate records of customer interactions and transactions using SyteLine or AS400 systems




- Collaborate with third-party logistics (3PL) providers to ensure smooth order fulfillment

Qualifications:
- High school diploma or equivalent required; associate's degree preferred
- Previous experience in a customer service role is highly desirable
- Excellent typing skills with the ability to type accurately and quickly
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Proficient in using phone systems and software applications for customer support
- Familiarity with supply chain processes and terminology is a plus
- Ability to communicate effectively, both verbally and in writing
- Experience working with SyteLine or AS400 systems is preferred

We offer competitive pay based on experience and qualifications. Additionally, we provide comprehensive training to ensure your success in this role. Join our team today and make a difference in our customers' experience! Note: All positions at our company are paid positions, including internships.

Job Type: Full time

Pay: $17.00-$21.00 per hour

Work Location: In person

📌 Dispatcher/Customer Service (Calgary)
🏢 Buds Courier
📍 Calgary