Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities and Duties

- Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration - Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and workstations - Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed - Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position - Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer’s sites in assigned area, as required - Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7 - Prepare field reports, as required - Liaise with Help Desk on escalated issues - Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner - Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable - Identify cable pathways - Test, review and troubleshoot installed systems - Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing) - Troubleshoot cabling,



hardware and network related issues in the field - Operate hand and power tools (i.e. drill) - Apply proficient computer skills and solid knowledge of computer networking - Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues - Work independently and collaboratively with other team members to achieve common project/site objectives Occupational Requirements: Technical Requirements:
- CompTIA A+ Certification - Minimum university degree with major in information technology or a related program - Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience - Experience working in a retail workplace with POS systems is required - Experience working with remote management software is an asset - Experience in troubleshooting cabling, hardware and network related issues in the field - Familiarity with network equipment (routers, switches, desktops, printers, servers etc.) - Must have and provide company with valid class 5 driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service - Ability to operate hand and power tools (i.e. drill) - Proficient computer skills and solid knowledge of computer networking Personal Requirements:
- Excellent prioritizing and communication skills - Ability to travel to customers’ sites on short notice over extended periods of time - Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements - Must be able to lift up to 75 lbs.

📌 Field Service Technician (Moncton/Prince Edward Island)
🏢 BFG Enterprise
📍 Moncton