- Open to International applicants with valid Canadian Work permits: Yes

Exciting new full time career opportunity for a Front Office Manager responsible for the overall leadership, performance, administration and day to day operations of a luxury hotel.

This is a hands-on leadership role with direct accountability for delivering an exceptional luxury guest experience from arrival through departure. The Front Office Manager maintains a visible presence within the operation, establishs and upholds elevated service standards, and builds a highly engaged, accountable, and service-driven team.

Competitive wage starting in the range of $75,000 – $85,000 per year with full benefits plus additional perks.

Responsibilities & Qualifications

THE PERFECT CANDIDATE:

- Minimum 5 years of progressive Front Office leadership experience within a luxury hotel or resort environment, including experience at the manager, assistant manager, or comparable senior operational leadership level.
- Demonstrated experience leading Front Office operations and maintaining elevated luxury guest service standards.
- Strong understanding of the luxury guest journey, including personalized service, guest recognition, arrival and departure experiences, concierge service, and service recovery.
- Proven experience leading, coaching, developing, and holding teams accountable for performance and service standards.
- Demonstrated experience managing escalated guest concerns with professionalism, empathy, discretion, and sound judgment.
- Robust operational knowledge of Front Office functions, including scheduling, labour management, payroll,



departmental expenses, and operational planning.
- Strong decision-making and problem-solving skills with the ability to remain composed and effective in a fast-paced environment.
- Excellent communication, interpersonal, organizational, and time-management skills.
- Proficiency with hotel property management systems and Microsoft Office applications.
- Hospitality or Hotel Management education is considered an asset.

RESPONSIBILITIES INCLUDE:

Guest Experience & Luxury Service Standards:

- Own and continuously enhance the Front Office guest journey, ensuring a professional, personalized, and consistent luxury experience from arrival through departure.
- Establish and uphold elevated service standards across Front Desk, Bell, Valet, Shuttle, and Night Audit operations.
- Ensure the team is prepared for daily arrivals and departures, VIPs, repeat guests, special occasions, groups, and individual guest preferences.
- Act as the senior Front Office point of contact for escalated guest concerns and service recovery, ensuring issues are resolved promptly, professionally, and with appropriate follow-up.
- Monitor guest feedback, reviews, and service trends and implement improvements where opportunities or recurring concerns are identified.

75,000-85,000

Other Perks/Benefits

ABOUT THE ROLE:
- Salary Range: $75,000 – $85,000 per year
- Schedule: full time, flexiblity aligned with hotel operations.
- Extended health benefits, Wellness Program
- Discounted food and other amenities
- Professional development and career growth opportunities
- Fun company events

📌 Front Office Manager (Whistler)
🏢 go2HR
📍 Whistler