Your Style, Your Career Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Luxury Guest Experience Specialist

Full-Time Permanent Bloor St., Front Door & Client Welcome Stationed at the main entrance throughout the day Serve as the first impression of the Harry Rosen experience Make real-time decisions on client needs and direct them to the appropriate advisor or leader without delay. Ensure all client handoffs between advisors and leaders are managed with care. Phone & Inquiry Management Answer all incoming calls to the store Assess each inquiry in real time Maintain a service-first approach on every call.

Hospitality & Bar Operations Own all bar operations end-to-end Implement consistent service standards and train advisors on proper, consistent serving actions. Ensure food, beverage, and special arrangements are fully in place before identified clients arrive for appointments. In-Appointment Client Support Remain available throughout the day to support active appointments Client follow-up after a visit or transaction is directed to the appropriate advisor or leader — this role ensures the handoff is made with care.

Special

Delivery & Logistics Coordination Coordinate local deliveries to hotels and white glove deliveries to client homes as required.

Store

Activations & Event Execution Serve as the primary in-store execution contact for events, trunk shows, and branded activations Support guest experience logistics during events.





Hospitality Vendor Partnerships

Proactively source and develop local hospitality partnerships that enhance the in-store experience — examples include coffee shop pop-ups, dessert bars, and similar activations. Manage existing vendor relationships and serve as the day-to-day point of contact for hospitality partners. Minimum 2–4 years of experience in luxury retail, hospitality, concierge, or a client-facing service environment.

Strong customer service orientation with proven ability to deliver personalized, high-touch client experiences. Strong organizational skills with the ability to multitask, prioritize, and manage client needs in a rapid-paced environment.

Experience supporting events, appointments, hospitality services, and client experience initiatives. Exceptional attention to detail with a commitment to maintaining elevated service and presentation standards. Proven problem-solving skills with the ability to make real-time decisions and provide seamless client support. Proficiency in Microsoft Office Suite;

experience with retail or client management systems is an asset. Flexible availability, including weekends and special events as required. Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn.

Opportunities to additionally earn monthly and annual Team bonuses. A comprehensive flexible benefits package. Pension and Group RRSP Programs that grow with you. A coach committed to supporting the achievement of your personal career goals.

A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council.

Join Harry

Rosen, Canada's leading premium menswear retailer since 1954, recognized as one of the 100 Best Managed Companies.

📌 Full-Time Customer Experience Associate (Cumberland)
🏢 Harry Rosen
📍 Cumberland