Job Summary The Guest Service Administrator is the first point of contact for our clients and plays an important role in creating an exceptional guest experience. This position is responsible for managing front desk operations, scheduling appointments, assisting clients, processing payments, and supporting the daily operations of the clinic.

The ideal candidate enjoys working with people, has strong communication and organizational skills, and can multitask in a fast-paced environment while maintaining a warm and skilled attitude.

Key Responsibilities

Guest Service and Client Experience

- Welcome clients warmly and ensure a positive experience from arrival to departure.
- Answer phone calls, respond to inquiries, and assist clients with appointments and service-related questions.
- Build positive relationships with clients and provide friendly, professional customer service.
- Address client concerns promptly and professionally, escalating issues when necessary.
- Explain clinic services, membership options, promotions, and gift card offerings.

Appointment Scheduling and Front Desk Operations

- Schedule, confirm, reschedule, and manage client appointments using the clinic booking system.
- Coordinate appointment schedules with registered massage therapists and other healthcare practitioners.
- Manage cancellations, waitlists, and appointment reminders efficiently.
- Maintain an organized, clean, and welcoming reception area.
- Ensure smooth communication between clients, practitioners, and clinic management.

Administrative and Payment Responsibilities

- Process client payments, gift card transactions, and applicable membership payments accurately.
- Handle cash, debit, and credit card transactions and balance the cash drawer when required.




- Maintain accurate client records and update information in the booking system.
- Assist with daily opening and closing procedures.
- Support administrative tasks, reporting, and other operational duties as required.

Sales and Clinic Support

- Promote clinic services, memberships, gift cards, and applicable promotions.
- Identify opportunities to enhance client retention and encourage repeat visits.
- Support clinic marketing initiatives and community engagement activities.
- Work collaboratively with practitioners and management to support clinic goals.

Privacy and Professionalism

- Maintain strict confidentiality of client information and clinic records.
- Follow clinic policies, procedures, and applicable privacy requirements.
- Maintain professional standards and contribute to a positive, team-oriented work environment.

Qualifications and Skills
- Previous experience in customer service, reception, administration, retail, or a healthcare setting is an asset.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Comfortable using computers, appointment scheduling systems, and payment terminals.
- Ability to multitask, prioritize responsibilities, and work independently.
- Friendly, approachable, reliable, and professional attitude.
- Comfortable discussing services, memberships, and promotional offerings with clients.
- Ability to handle client concerns with patience, empathy, and professionalism.
- Flexibility to work evenings and weekends as required.

How to Apply

If you enjoy helping people, thrive in a customer-focused environment, and want to be part of a team dedicated to health and wellness, we would love to hear from you!

Pay: $17.90-$20.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Guest Service Administrator (Front Desk) (Waterdown)
🏢 Massage Addict -Waterdown
📍 Waterdown