Job Summary

We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Team Lead. As a Guest Service Team Lead, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is enjoyable and memorable. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Duties

-Overseeing the front desk staff, including training, and performance management.

-Ensuring excellent customer service is provided to guests.

-Supervising day-to-day operations of the front desk, such as check-in/check-out procedures, room assignments, and ensuring compliance with company policies and procedures.

-Handling cash, credit card transactions, and billing inquiries accurately.

-Serving as a point of contact between front desk staff and other departments.

-Resolving guest issues or complaints effectively and efficiently, while maintaining a positive and professional demeanor.

-Enhance the skills and knowledge of job duties and customer service standards of Front Desk staff.

-Maintain guest records, updating reservation systems, and preparing reports for management.

-Ensuring the safety and security of guests and staff by following established procedures and protocols.

-Conducting regular audits or inspections to ensure that front desk operations meet quality standards and identifying areas for improvement.

- Assist guests with check-in and check-out procedures
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Provide information about hotel facilities,



services, and local attractions
- Process payments and maintain accurate records
- Maintain cleanliness and organization at the front desk area

Skills:
- Previous experience in front desk or guest service role preferred
- Familiarity with phone systems and hotel reservation software
- Excellent hospitality and customer service skills
- Bilingual/multilingual skills are a plus
- Strong phone etiquette and communication skills
- Ability to handle difficult situations with patience and professionalism

At our company, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for growth opportunities and advancement within the company
- Training and development programs to enhance your skills
- If you are passionate about providing exceptional guest service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Guest Service Agent! Job Types: Part-Time or Full time, Permanent

Pay: $16.50-$17 per hour

Flexible Language Requirement

- French not required

Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Overtime
- Weekends as needed

Work Location: In person Job Type: Part-time

Benefits

- On-site parking

Education:
- Secondary School (preferred)

Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Pay: $15.00-$17.00 per hour Expected hours: 25.0 per week

Benefits

- On-site parking

Work Location: In person

📌 Guest Service Agent (Calgary)
🏢 Massage Addict Calgary West
📍 Calgary