- Open to International applicants with valid Canadian Work permits: Yes

Now Hiring a guest-focused Guest Services Manager to lead a luxury vacation property’s Guest Services team and ensure that the guest experience is exceptional from start to finish. This hands-on leadership role combines team management, concierge services and operational coordination – ideal for a customer service pro looking to elevate their career.

Offering full-time flexible hours, full benefits and a competitive salary of $67k-$70k per year with room for growth.

Responsibilities & Qualifications

THE PERFECT CANDIDATE:

- Previous leadership experience in hospitality, guest services, reservations, concierge, or luxury vacation rentals.
- A supportive leadership style that motivates the team and invests in their development.
- Excellent communication, organization, and problem-solving skills.
- Solid attention to detail and the ability to manage competing priorities.
- A calm, professional, solutions-focused approach, especially under pressure.
- Strong computer skills, including comfort with numbers and reporting in Excel.
- At least one year living or working in Whistler.

Nice to have:

- Experience with vacation rental property management or CRM systems
- Confidence with consultative selling and upselling.
- Experience in luxury or high-end hospitality.

RESPONSIBILITIES INCLUDE:

- Lead, coach, and develop the Guest Services team, including hiring, onboarding, training, regular feedback,



and performance management, ensuring consistent service standards across the team.
- Manage team schedules, daily priorities, and coverage, including peak periods and after-hours escalation.
- Oversee the full guest journey, from inquiry and reservation through pre-arrival planning, concierge services, and post-stay follow-up.
- Drive conversion of inquiries into bookings and identify upselling opportunities.
- Handle guest requests, concerns, and complaints, leading service recovery when issues arise.
- Manage guest reviews and feedback across all channels: respond promptly and professionally, identify recurring issues, and work with Operations and Maintenance to resolve them in a timely manner.
- Maintain accurate guest records, communications, and reservation information in our property management system.
- Set and uphold service standards, tracking key metrics such as response times, conversion, and review scores.

$67,000 to $70,000 per year

Other Perks/Benefits

ABOUT THE ROLE:
- $67,000 to $70,000 per year *negotiable based on experience.
- Extended health benefits after 12 months, negotiable.
- Annual lifestyle spending account for a Whistler Blackcomb pass or other recreational expenses.
- Fun and supportive work atmosphere, staff socials, and outings.
- Flexible schedule to enjoy the Whistler lifestyle.
- Discounts on Whistler activities.
- Paid time off and wellness program.

📌 Guest Service Manager (Whistler)
🏢 go2HR
📍 Whistler