Job Functions

- Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and cancelling reservations and act as the main liaison between the guest and the hotel.
- Promptly and effectively, deal with guest complaints and request
- Reconciliation of the day’s transactions
- Performing the closing of the day in the PMS system at the hotel.
- Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner.
- Input financial reports for management and submit deliveries to guest’s rooms.
- Security walks inside and outside of property.
- Provide support and solutions to guest concerns or situations and ensure follow-up action is taken.
- Follow all required hotel & company policies.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Monitor the appearance, standards, and performance of the Front Office Team Members.
- Maintain good communication and working relationships with all hotel departments.




- Establish and build relationships with guests to ensure all service expectations are exceeded.
- Ensure & comply with company safety policies, procedures and guidelines.

Requirements:

- Available to work weekdays, weekends and flexible to work various shifts/days, nights based on business requirements.
- Excellent planning and organizing skills.
- Excellent leadership, interpersonal and communication skills.
- Ability multi-task and meet deadlines.
- Positive attitude
- Ability to work under pressure
- Ability to work alone and work with all team members in a professional and courteous manner.
- Have previous experience as a Frond Desk or Night Auditor within hotel industry.
- Professional, detail-oriented and works well in a quick-paced environment· Hospitality Management diploma or degree preferred.
- Previous Hilton experience & PEP knowledge an asset.
- Be eligible to work within the Canada on a fulltime.

Job Types: Full-time, Permanent

Pay: $19.00-$19.50 per hour

Expected hours: 16.0 – 40.0 per week

Benefits

- On-site parking

Experience:
- Hospitality: 1 year (required)

Work Location: In person

📌 Guest Service Agent/Night Auditor (Markham)
🏢 Homewood Suites / Hampton Inn by Hilton - Toronto/Markham
📍 Markham