Elevate your IT support career with Medcan as a Helpdesk Analyst in Toronto. This hybrid role focuses on delivering exceptional technical assistance to staff and managing onboarding processes. The Medcan IT team seeks a passionate, client-focused Helpdesk Analyst.

In this role, you will provide top-notch support for Windows, MacOS, and Point of Sale systems. Proactive problem-solving skills and technical troubleshooting are essential to ensure smooth daily operations and assist executive members effectively. Key Responsibilities:

- Offer 1st and 2nd level support for various devices
- Manage onboarding and offboarding technical needs
- Record, track, and escalate IT incidents
- Configure and support workstations, tablets, and mobile devices
- Provide dedicated support for the Medcan Executive Team Requirements:
- Post-secondary education in Information Technology
- 2-3 years in an IT Support role
- Familiarity with ITSM systems, especially Service Now
- Basic understanding of networking concepts
- Experience with Mobile Device Management technologies Leverage your technical skills and support Medcan's mission of health excellence through effective IT assistance.

📌 Helpdesk Analyst at Medcan Toronto
🏢 MEDCAN
📍 Toronto