About Us:

CATT Consulting Group Inc. is an established, Ministry-licensed healthcare staffing and community services organization (Licence # THA-(phone hidden)). We are aggressively launching our premium private-pay division, CATT Health Care Services - Home Care, to deliver personalized, nurse-guided home care, daily personal support, and companionship across Southwestern Ontario. We are seeking an ambitious, entrepreneurial nurse leader to build this division.

Official Business Address: Town of Aylmer, Elgin County, ON

Territory Covered: Elgin County, Oxford County, and Middlesex-London County

Position Type: Full-Time (Hybrid / Field-Based)

Reports To: Director of Operations / Executive Leadership

Job Summary:

The Home Care Business Development & Operations Manager (RN/RPN) is a critical, multi-faceted leadership role designed for an entrepreneurial nurse. This position combines strategic market growth with foundational operational setup and clinical oversight. You will leverage your own personally built, pre-existing network of local community partners and referral sources across Elgin County, Oxford County, and Middlesex-London County and surrounding regions to rapidly scale client acquisition from day one.

Beyond driving sales, you will design the infrastructure of the agency—developing regulatory policies, client assessment tools, and staff training programs. Managing both the business pipeline and the clinical team, you will oversee full-cycle recruitment, scheduling, and service delivery utilizing an advanced, fully integrated healthcare technology ecosystem.

Core Responsibilities

1. Business Development & Strategic Partnerships:

- Leverage Personally Built Networks: Immediately tap into an established, pre-existing network already built and maintained by you consisting of local hospital discharge planners (e.g., LHSC, St. Thomas Elgin General, Woodstock Hospital, etc.), social workers, Ontario Health atHome care coordinators, physicians, and retirement home operators to drive initial client pipelines.
- B2B Relationship Management: Formally cultivate and maintain long-term partnerships with community organizations, private clinics, and senior advocacy networks across Elgin, Oxford, and Middlesex-London.
- Lead Conversion & CRM Management: Actively monitor, nurture, and convert inbound leads generated by digital and grassroots marketing campaigns using advanced Customer Relationship Management (CRM) tools.

2. Clinical Infrastructure & Policy Development:





- Standard Operating Procedures (SOPs): Design, write, and implement comprehensive corporate policies and clinical procedures that meet or exceed the College of Nurses of Ontario (CNO) standards, provincial directives, and healthcare privacy laws (PHIPA).
- Tool & Checklist Creation: Develop customized in-home client assessment frameworks, clinical safety checklists, and risk-mitigation toolkits to standardize high-quality care design.
- Quality Assurance Audits: Periodically review operational workflows and documentation to ensure compliance with Ontario's home care regulations.

3. Full-Cycle Workforce Management & Scheduling:

- Recruitment & Talent Pipeline: Lead the sourcing, interviewing, vetting (vulnerable sector checks, credential verification), and hiring of Registered Practical Nurses (RPNs) and Personal Support Workers (PSWs) across the tri-county area.
- Retention Strategies: Establish competitive workplace culture initiatives, performance recognition programs, and feedback loops to ensure industry-low staff turnover.
- Training Frameworks: Design and facilitate robust onboarding and continuous education modules covering specialized care techniques, clinical electronic documentation, and client-centric soft skills.
- Workforce Scheduling: Oversee and optimize employee scheduling, matching the right field staff to clients based on clinical competencies, geographic location, and personality fit.

4. Technology Ecosystem & Systems Navigation:

- Client & Communication Platforms: Confidently navigate and manage day-to-day operations via Client Management Systems (CMS) and secure staff communication platforms.
- Administrative Back-End: Work fluidly across integrated back-office platforms to oversee time-tracking, billing, client invoicing, and payroll data entry.

Qualifications & SkillsEducation & Licensure:

- CNO Registration: Active registration in good standing as a Registered Nurse (RN) or Registered Practical Nurse (RPN) with the College of Nurses of Ontario.
- Education:



Diploma or Degree in Nursing; supplementary credentials in Business Administration, Healthcare Management, or Human Resources are highly valued.

Experience & Assets:

- Diverse & Proven Background: Minimum of at least 5 years combining clinical nursing (home care/community care preferred) with explicit, verifiable experience in business development, agency operations, or healthcare program management.
- Candidate's Pre-Built Rolodex: Must possess a provable, mature professional network of healthcare referral sources built by the candidate in Elgin, Oxford, or that can be immediately leveraged upon hire.
- Policy Writing: Demonstrated experience building operational manuals, clinical checklists, or training curriculum from the ground up.

Location, Mobility & Tech Requirements:

- Residency Constraint: Must reside locally or within a strict 30-to-45-minute driving distance from the primary territory hubs (Aylmer/St. Thomas, London, and Woodstock) to ensure rapid response capabilities for client intakes and operational meetings.
- Mobility: Valid Ontario Driver’s License, clean driving record, and access to a reliable vehicle for regular travel throughout the tri-county territory.
- Tech-Savvy: High proficiency in navigating electronic medical records (EMR), CRMs (e.g., Salesforce, HubSpot), scheduling/billing platforms (e.g., AlayaCare, HHAeXchange, QuickBooks), and up-to-date collaboration tools.

Benefits & Allowances:

- Employment Insurance (EI) (Standard corporate and employee statutory contributions)
- Canada Pension Plan (CPP) (Standard corporate and employee statutory contributions)
- Workplace Safety and Insurance Board (WSIB) Coverage / Worker's Compensation protection
- Travel reimbursement paid via a standard corporate mileage rate per kilometer for all operational and business development travel across the tri-county territory.
- Note: Extended health, dental, and vision insurance benefits are not provided at this time, but implementing a benefits plan will be considered based on the scale and milestone achievements of future business expansion.

Pay: $68,000.00-$75,000.00 per year

Benefits

- Flexible schedule
- Mileage reimbursement
- Work from home

Education:
- Bachelor's Degree (preferred)

Experience:
- Home & community care: 5 years (preferred)
- Home care: 5 years (preferred)
- Nursing: 3 years (preferred)

Licence/Certification:
- CNO Membership (required)

Location:
- Aylmer, ON (preferred)

Work Location: On the road

📌 Home Care Business Development & Operations Manager (RN/RPN) (Aylmer)
🏢 CATT Consulting Group
📍 Aylmer