For 40 years, Encore Corporate Travel has helped CFOs, CPOs, and travel leaders reimagine business travel—simpler, smarter, and more personal.

With 24/7 Traveler Services, proprietary technology, proactive program management, and integrated Meetings & Events, Encore delivers clarity, control, and care across every experience.

As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart.

A VIP traveler does not want to be asked twice.

The window seat booked without a reminder. The hotel loyalty number applied before they think to mention it. The connection they hate, avoided on instinct because someone remembered the last three times it went wrong. That is not service. That is being known, and it is the difference between an agent and a resource.

VIP Corporate Travel Agents at Encore exist because being known does not happen by accident. Dedicated and complex accounts do not land with this role because policy requires it. They land because the traveler learned, itinerary after itinerary, that their preferences are never an afterthought here.

The Role

As a VIP Corporate Travel Agent, you manage new bookings and changes across air, hotel, rail, and car for Encore's most demanding travel clients: name changes, date shifts, itinerary rebuilds, all handled inside the client's travel policy and inside the traveler's expectations. You carry sensitive, private information with the same care every time, not just when someone is watching.

This is not a booking role. It is a relationship role wearing an agent's title.

What You'll Do

Own every VIP itinerary, start to finish. You book and rebuild international air, hotel, rail, and car reservations, and you do it fluently in the loyalty programs that matter to the traveler holding the ticket.

Protect what's sensitive and keep it compliant. You complete document verification and pre-check for every traveler in your care, advise on entry requirements before they're asked about, and keep every reservation inside the client's policy without being told twice.

Anticipate before they ask. You learn each traveler's preferences and hold them across every booking. An air request with a night away from home is an opening to offer the right hotel, not an afterthought. You close the loop other agents leave open.

Raise the standard for the team. You're a resource to your colleagues, not just your travelers.



You answer questions before they're fully asked, and you share the tips and tricks that turn a positive file into a clean one. Dedicated and complex accounts land with you because that reputation is earned, one file at a time.

What You Bring

Required

- The current opening is for a 12:00 p.m. to 8:30 p.m. ET shift.
- Fluent written and verbal communication skills in both French and English
- 10+ years of travel industry experience, with a demonstrated command of international itineraries, fare rules, and loyalty program mechanics
- A college diploma at minimum
- Advanced, current knowledge of travel industry rules and processes, including document requirements and entry rules that shift by destination
- The soft skills to guide a traveler to resolution in the fewest exchanges possible, and the persuasive, precise writing to do the same with colleagues and other teams
- A customer orientation strong enough to build lasting relationships with travelers who do not tolerate friction
- Ownership of mistakes: you correct them without waiting to be asked
- The organizational discipline to manage multiple complex or dedicated accounts at once without missing a detail, and to meet service level agreements on every interaction

An asset

- A university degree
- Prior experience supporting dedicated or high-complexity accounts specifically

Who Thrives Here

The travelers Encore's VIP agents serve are busy, well-informed, and unforgiving of friction. They will not explain their preferences twice. They want someone who already has the answer ready, not someone still looking for it.

The agents who thrive in this role take that personally, in the best way. They close a file only when it's actually closed. They treat a colleague's question as worth answering fully, because the next complex account might land on that colleague's desk instead of theirs.

If precision and anticipation are how you measure a good day at work, this is where that gets rewarded.

Requis

Requirements Who this is An intrapreneur. You build inside a company with the ownership of someone building their own. You see the gap, sketch the thing, pressure test it,



and arrive with it half built. You have shipped at least one thing nobody asked for that everybody now depends on. A creative systems thinker. You see what a structure rewards, what it quietly punishes, and where it will crack under growth. Your redesign is rarely the obvious one, because you know the obvious one has usually already been tried. Curious enough to learn the machine. You will not build the intelligence layer. You do need to understand it well enough to sit with a twenty year employee and tell her exactly what it means for her, without flinching and without overpromising. Someone who trusts the unquantifiable. The most valuable things in a company are the hardest to put on a slide, and the easiest to cut when someone is looking for savings. You have defended them in a room full of people who wanted a number, and won. Someone who cares about the sum. Individual brilliance is easy to admire and easy to lose. What holds your attention is what only exists between people: the seam, the shared standard, the reason a team is better than its best member. Someone with an instinct for who's worth betting on. Culture is protected one hire at a time. Not from the resume. From the question they ask back, what they are curious about when the pressure is off, how they describe a failure. That instinct is built from experience, emotional intelligence, self awareness, curiosity, and real business judgment. It is the hardest thing to hire for, and it is why this role exists. You have led people through a real transformation, not a reorganization with a new logo. You have coached leaders directly and can name what changed because of it. You have carried HR compliance and employment risk across borders in a regulated industry, and know the distance between a policy that reads well and one that holds under real pressure. None of those are character flaws, they are just other jobs.

Encore

Founded in 1976. Led by the same CEO since 1987. Family owned, WBE certified, trusted by enterprise clients in financial services and insurance who measure partnerships in decades. Every service delivered by our own team, across centres of excellence in the Americas. Montreal. Hybrid, with a real preference for time together. The best parts happen IRL. That is the vision. Moving every person here upwards into it, without losing what is intrinsically human, is the part nobody sees. If you already know where you would start, we should talk.

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