Position: Hotel Front Desk Attendant

Employment Type: Full-Time

Location: Downtown Hamilton

About the Position

We are seeking a friendly, professional, and customer-focused Hotel Front Desk Attendant to join our team. The ideal candidate will provide excellent guest service, handle check-ins and check-outs efficiently, and help ensure that every guest enjoys a comfortable and pleasant stay.

Key Responsibilities

- Welcome guests warmly and provide professional customer service.
- Process guest check-ins and check-outs accurately.
- Manage reservations, room assignments, cancellations, and guest inquiries.
- Answer phone calls, respond to emails, and provide information about hotel services.
- Handle guest complaints and resolve issues promptly and courteously.
- Process payments, maintain accurate records, and balance transactions as required.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.




- Maintain a clean, organized, and professional front desk area.
- Follow hotel policies, safety procedures, and security guidelines.

Qualifications and Requirements
- High school diploma or equivalent preferred.
- Previous hotel or customer service experience is an advantage.
- Excellent communication and interpersonal skills.
- Basic computer skills and the ability to learn hotel reservation systems.
- Strong organizational skills and attention to detail.
- Qualified appearance, positive attitude, and a welcoming personality.
- Ability to work independently and as part of a team.
- Flexibility to work weekends, holidays, and morning, evening, or overnight shifts as needed.

Work Location: In person

📌 Hotel Front Desk Attendant (Canada)
🏢 Ekasa Hospitality
📍 Canada