Elevate employee experiences as an HR Contact Centre Specialist with Sun Life. Deliver top-notch service by resolving HR inquiries and enhancing communication across the team. The Specialist, HR Contact Centre, plays a pivotal role in supporting employees through a range of HR queries.

You'll utilize strong communication and problem-solving skills while fostering collaboration with HR teams. Your dedication to service excellence will ensure employee inquiries are managed efficiently. Key Responsibilities:

- Address HR inquiries related to policies and advantages
- Use case management tools for tracking issues
- Share insights on HR processes with employees
- Identify service improvement opportunities
- Collaborate with Payroll and Benefits teams for resolution Requirements:
- Strong communication skills and attention to detail
- Experience in HR laws and regulations
- Customer service orientation with problem-solving skills
- Flexibility to work in a hybrid model
- Bilingualism required for Quebec locations Your service-oriented approach will significantly impact employee satisfaction at Sun Life.

📌 HR Contact Centre Specialist at Sun Life (Toronto)
🏢 Sun Life
📍 Toronto