Position Title: Human Resources Generalist

Reporting To: Human Resources Manager, People and Culture

Job Category: Full-time

Union Status: Non-union

Location: Fife House Head Office/In-person

Salary Range: $60,000 per year

FIFE HOUSE is an innovative, client-focused provider of secure and supportive affordable housing and services to people living with HIV/AIDS in the Greater Toronto Area. With approximately 110 staff working across multiple locations, Fife House serves residents and clients through supportive and transitional housing programs as well as outreach programs to homeless clients and their families.

Fife House understands that historically marginalized groups in our communities often encounter particular barriers to full access and participation. We therefore commit to actively dismantling all forms of racism and systemic oppression with GIPA/MEPA at the forefront, including in our own organization and across governance structures.

ABOUT THE ROLE The People & Culture Generalist is a key operational role within the People & Culture Human Resources Department, reporting directly to the Human Resource Manager, People & Culture.

Working in a dynamic, unionized environment, the HR Generalist serves as a trusted resource to employees and managers, providing guidance on HR policies, Collective Agreement provisions, and workplace practices. The role requires sound judgment, discretion, and the ability to independently manage day-to-day HR matters while recognizing when more complex or sensitive issues require escalation.

The successful candidate is adaptable, organized, and comfortable navigating competing priorities and complex situations. They bring a collaborative, solutions-focused approach, strong interpersonal skills, and a commitment to equity, confidentiality, and continuous improvement.

This is an opportunity for an HR professional who enjoys both the operational and relational aspects of human resources and wants to contribute to a supportive, accountable, and inclusive workplace.

HR Administration

- Serves as a first point of contact for general staff inquiries regarding HR policies and procedures,
- Provides day-to-day administrative support to the Human Resources Manager
- Maintains accurate and up-to-date human resources records, employee files, and HR databases (including Dayforce/HRIS and SharePoint)
- Prepares and manages HR correspondence, templates, and documentation, including offer letters, employment confirmations, and other employee lifecycle letters and documentation
- Ensures all HR documents are filed and stored in an orderly manner in accordance with confidentiality and retention requirements
- Assists with the preparation of HR metrics, reports, and audit documentation Tracks and maintains leaves of absence, staff movement and performance appraisals Contributes to the development of HR resources, manager guidance, and employee communications
- Identify opportunities to improve HR processes and employee experience across Fife House.

Recruitment & Onboarding
- Coordinates full-cycle recruitment activities, including job postings, resume screening, interview scheduling, reference checks, and candidate communications
- Prepares offer letters, onboarding packages, and new employee orientation materials
- Coordinates onboarding activities across program sites in collaboration with site managers
- Ensures timely completion of new hire paperwork, including benefits enrollment, payroll setup, and background check processing

Training & Compliance Coordination
- Coordinates mandatory training rollouts across all program sites, including OHS, AODA, and organization-specific training using platforms such as Citation Canada Atlas
- Tracks training completion data and follows up with managers and staff to ensure compliance with legislated deadlines
- Assists in maintaining the Training Requirements Matrix and supporting documentation
- Assists with JOHSC administration,



including scheduling, minutes distribution, and action item tracking

Benefits & Payroll Administration
- Administers Fife House’s extended health benefits plan, including processing enrollments, changes, terminations, and coordinating with the benefits carrier to resolve employee inquiries and claims issues
- Administers the pension plan, including enrollment of eligible employees, processing contribution changes, coordinating with the pension provider, and ensuring accurate and timely submission of pension-related documentation
- Tracks benefits eligibility across employee classifications (full-time, part-time, relief) in alignment with the Collective Agreement and organizational policy
- Supports employees through benefits-related life events (new hires, leaves of absence, status changes, separations) with accurate, timely, and compassionate guidance
- Partners with the Finance team to support bi-weekly payroll processing, ensuring all required HR documentation (new hires, terminations, status changes, leave updates, and salary adjustments) is completed accurately and submitted on time
- Maintains and updates the bi-weekly payroll agenda, tracking deadlines, action items, and outstanding documentation to ensure a smooth and timely payroll cycle
- Conducts pre-payroll audits of HR-generated changes in Dayforce to verify data integrity prior to Finance processing
- Assists with WSIB claim documentation and submission in coordination with the HR Manager

Employee and Labour Relations Support
- Supports workplace accommodation processes by coordinating documentation and tracking timelines under the direction of the HR Manager
- Participates in employee engagement and workplace culture initiatives, bringing positive energy and a people centered approach to every staff interaction Provides support to the HR Manager on labour relations matters, helping ensure consistent application of the Collective Agreement and effective management of union-related processes
- Tracks grievances and maintains relevant documentation

Qualifications:

Required

- Post-secondary diploma or degree in Human Resources Management, Business Administration, or a related discipline, or equivalent combination of education and experience
- Minimum 3-5 years of progressive HR experience administering HR processes
- Experience in a unionized environment, with working knowledge of Collective Agreement interpretation
- Strong working knowledge of Ontario employment legislation including ESA, OHSA, OHRC, AODA, and the Labour Relations Act
- Experience with benefits administration, including extended health benefits and pension plans
- Experience with HRIS platforms for data entry, record management, and reporting (Ceridian Dayforce experience is an asset)
- Demonstrated ability to assess competing priorities, use sound judgment and recognize when escalation is necessary
- High emotional intelligence: demonstrated ability to build trust with staff at all levels, navigate sensitive conversations with empathy, and maintain firm confidentiality without creating distance
- Strong organizational skills with the ability to manage competing priorities, adapt to shifting demands, and meet deadlines without losing quality
- A genuine customer-service mindset — you treat every staff interaction as an opportunity to make someone's experience at Fife House better
- A cooperative team player who brings positive, steady energy to the department and contributes to a culture of mutual support and shared accountability




- Curiosity and a love of learning — comfortable with complexity and energized by problem-solving rather than deterred by it
- High level of discretion, integrity, and confidentiality in handling sensitive personnel information
- Excellent written and verbal communication skills
- Advanced in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Office 365
- Demonstrated ability to work effectively with diverse populations and within equity-centred work environments

Assets
- Familiarity with collective agreement administration and grievance processes
- Familiarity with Immigration processes and IRCC
- Experience in a non-profit, housing, or social services environment
- CHRP designation or active pursuit through HRPA
- Knowledge of or lived experience related to HIV/AIDS, housing instability, or the diverse communities served by Fife House
- Experience coordinating mandatory training programs or working with LMS platforms (e.g., Citation Canada Atlas)

WHAT FIFE HOUSE FOUNDATION INC. CAN OFFER YOU
- A meaningful and rewarding career with a direct impact on the people we serve.
- Comprehensive orientation and ongoing professional development opportunities.
- Exposure to labour relations practice, compliance management, and HR operations in a complex multi-site environment.
- A collaborative and mission-driven team committed to equity.

Competitive salary commensurate with experience, plus a comprehensive Benefits Package including health insurance, life insurance, EAP paid by Fife House, float and management days off, paid sick leave, and wellness activities. FIFE HOUSE is committed to upholding the values of equity, diversity, and inclusion in our living and work environments. We know that diversity underpins excellence and we all share responsibility for creating an equitable, diverse, and inclusive community. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power.
- We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- Persons living with HIV/AIDS
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- Persons of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, sexual orientations, gender identities, and gender expressions, or place of origin.
- Persons with visible and/or invisible (physical and/or mental) disabilities; and
- Persons who identify as women,

We recognize that many of these identities intersect and that equity, diversity, and inclusion can be complex. We value each person's contributions and are committed to ensuring full and equal participation for all in our community. Fife House is an equal opportunity employer committed to being a diverse and inclusive workplace. We are committed to providing employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request.

If contacted for an interview, please advise the Recruiter if you require disability-related accommodation.

Accommodations are available on request for candidates taking part in all aspects of the selection process by emailing [email protected].

TO APPLY: please send your cover letter and resume to: [email protected]

Applications will be accepted until the role is filled. Applications will be reviewed as they are received; early applications are encouraged.

For more information about Fife House, visit www.fifehouse.org

Fife House Head Office 490 Sherbourne St, 2nd Fl Toronto, ON M4Y 1K9 Fax: (416) 205-9919

Pay: From $60,000.00 per year

Benefits

- Casual dress

Work Location: In person

📌 Human Resources Generalist (Toronto)
🏢 Fife House Foundation
📍 Toronto