Join Connor, Clark & Lunn as an IT Operations Specialist, providing vital Tier 1 and Tier 2 support to enhance user experience. Collaborate with a dedicated IS team in a agile setting. This role focuses on delivering technical support for local and remote users.

You will resolve end-user device issues and contribute to documentation and ongoing IS initiatives. With at least 2-3 years of relevant experience, you will engage actively in maintaining service quality, user training, and continuous improvement efforts. Key Responsibilities:

- Resolve Tier 1 and Tier 2 technical support issues
- Provide both remote and on-site support to users
- Coordinate timely updates and issue resolutions
- Create and uphold technical documentation
- Participate in team improvement activities Requirements:
- 2-3 years in Tier 1/Tier 2 technical support
- Degree in Computer Science or related field
- Proficiency with Microsoft 365, Entra ID, and Azure
- Strong troubleshooting and problem-solving abilities
- Microsoft/Azure certifications preferred Utilize your technical expertise and customer service skills to impact overall satisfaction at Connor, Clark & Lunn.

📌 IT Operations Specialist at Connor, Clark & Lunn (Vancouver)
🏢 Connor, Clark u0026 Lunn Financial Group (CCu0026L)
📍 Vancouver