Shape AI-driven customer experiences as the Principal AI Solutions Architect with Genesys. You’ll harness conversational and generative AI to design and deliver impactful solutions. This role involves leading customer initiatives, owning complex architectures, and delivering AI solutions in IVR and routing.

As a key figure within the Self Service and AI team, you will utilize advanced technologies like Google Dialogflow and Amazon Lex to solve self-service challenges. Your expertise will guide the architectural strategy and ensure successful implementations. Key Responsibilities:

- Own the delivery of complex AI and IVR solutions
- Design scalable architectures through customer workshops
- Develop NLU intent-based bots and voice applications




- Optimize speech experiences with ASR grammars
- Lead Agile delivery in cross-functional teams Requirements:
- 10+ years in commercial AI and IVR solutions
- 6+ years with Google Dialogflow or Amazon Lex
- Expertise in self-service and generative AI technologies
- Solid background in software architecture and consulting
- Proven ability to navigate technical customer challenges Your knowledge of conversational AI will influence enterprise transformations and optimize customer engagement strategies.

📌 Lead AI Solutions Architect at Genesys (Toronto)
🏢 Genesys
📍 Toronto