Responsibilities

- Manage a team of meat and deli servers and ensure they provide excellent service to customers
- Develop and implement customer service policies and procedures
- Train and onboard new customer service team members
- Monitor and analyze customer service metrics to identify areas for improvement
- Handle escalated customer complaints and provide resolutions in a timely manner
- Collaborate with other departments to improve overall customer experience
- Conduct regular performance evaluations for the customer service team
- Stay updated on industry trends and best practices in customer service

Skills:
- Excellent verbal and written communication skills in English.
- Robust leadership abilities to effectively manage a team




- Ability to effectively communicate, negotiate, and problem-solve with customers
- Analytical skills to assess customer service metrics and make data-driven decisions
- Proven ability to supervise and motivate a team of customer service representatives

Note: This is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the store Job Type: Full-time

Pay: $20.00-$23.00 per hour

Benefits

- Dental care
- Extended health care

Work Location: In person

📌 Meat and Deli Client Service Supervisor/Manager (Cambridge)
🏢 Di Pietro Fresh Meats and Delicatessen
📍 Cambridge