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Our people make all the difference in our success.

Medical Information Specialist Team Lead,

Canada Remote

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Representing clients on a variety of projects via inbound/outbound telecommunication.

This is your prospect to join Inizio Engage and represent a top biotechnology company!

Key Objectives

Provide intermediary service between Client Account Manager or designee and Call Center Communicators.

Support Vice President, Director, Supervisor, and Client Account Manager or designee in all project business initiatives and objectives.

Update training materials and conduct trainings as directed by Call Center Supervisor.

Investigate inquiries and complaints and handle escalations for program.

Inform Supervisor and Client Account Management Team of all system failures/slow-downs.

Assist with call monitoring; provide timely feedback to Call Center Communicators, which may include conducting an RCA/CAPA for quality concerns.

Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements.

Assist the management team with the compilation of individual monthly program metrics

Disseminate all project information/directives to team.

Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership.

Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.

Job Holder Specification

High School Diploma required

Bachelor’s degree or equivalent work-related experience preferred.





Ability to lead and guide others

Excellent verbal, written and listening communication skills.

Competency with a computer keyboard and mouse.

Pleasant telephone manner

Ability to join frequent meetings and calls without disruption or disconnecting

Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors.

Proficiency with Word and Excel

Analytical thinking, problem solving, and decision making.

Ability to multitask and manage multiple parallel projects with strong time management skills

Ability to join frequent meetings and calls without disruption or disconnecting

Our Benefits

Break paid between Christmas and New Years

Health Perks as of day 1 of employment

Length of Service Awards

Quarterly Star Awards

Yearly Inizio Circle of Excellence Awards

Referral bonus

Library of online training courses

Salary range: 59K- 60K CAD

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values:

We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

https://inizio.health/

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

📌 Medical Information Specialist Lead (Calgary)
🏢 Inizio Engage
📍 Calgary