Overview

We are seeking a dynamic and proactive Operations & Client Success Coordinator to join our team. This vital role combines operational excellence with a focus on client satisfaction, ensuring seamless service delivery and fostering strong relationships with our clients. As the central point of contact, you will coordinate internal processes, manage client accounts, and support our sales and marketing initiatives to drive growth and success.

Your energetic approach and attention to detail will help us deliver exceptional experiences while optimizing operational workflows.

Responsibilities

- Oversee daily operational activities to ensure efficient service delivery and process adherence across teams.
- Manage client accounts by maintaining accurate records, tracking engagement metrics, and addressing client inquiries promptly.
- Collaborate with sales and marketing teams to support onboarding, campaign execution, and client retention strategies.
- Utilize project management tools to coordinate tasks, monitor progress, and ensure deadlines are met.
- Build and nurture strong customer relationships through regular communication, problem-solving, and proactive support.




- Analyze client data and operational metrics to identify opportunities for improvement and implement effective solutions.
- Maintain expertise in SaaS (Software as a Service) platforms like Salesforce to streamline workflows and enhance customer experience.

Skills

- Proven experience in project management, with the ability to coordinate multiple tasks efficiently.
- Strong customer relationship management skills with a focus on delivering exceptional service.
- Experience in account management within SaaS or financial services sectors is highly desirable.
- Excellent analysis skills to interpret data, generate insights, and inform decision-making processes.
- Proficiency in Salesforce or similar CRM tools to manage customer interactions effectively.
- Knowledge of marketing strategies and their integration into client success initiatives.
- Outstanding communication skills—both written and verbal—to engage clients clearly and professionally.

Join us as an Operations & Client Success Coordinator to make a meaningful impact by ensuring smooth operations while building lasting client partnerships! Pay: $60,000.00 per year

Benefits

- Casual dress
- Adaptable schedule

Language:
- English (required)

Work Location: Remote

📌 Operations & Client Success Coordinator (Calgary)
🏢 Tkc
📍 Calgary