Overview

Reset Studio is a multidisciplinary wellness studio on Toronto’s waterfront, offering Reformer Pilates, acupuncture, laser hair removal, skincare, body treatments, and contrast therapy under one roof. We’re looking for a Front Desk Coordinator to join our team and create a welcoming environment for every client.

You’ll be the first point of contact: managing smooth check-ins, answering inquiries, and providing exceptional client service. Your energy, professionalism, and hospitality will help clients feel valued and cared for from the moment they arrive. Behind the desk, you’ll keep intake, scheduling, and billing accurate, and the studio clean and ready between appointments and classes.

This role suits someone organized and personable who works well in a small, close-knit team.

Schedule

- Part-time, 10 to 15 hours per week
- Mostly evenings, with some morning shifts

Responsibilities

- Assist clients with check-in and check-out, ensuring accurate registration and billing
- Complete client intake, including new client forms, consent paperwork, and record accuracy
- Provide detailed information about spa treatments, fitness classes, amenities, and services
- Manage bookings across classes and treatments: scheduling, rescheduling, cancellations, and waitlists
- Process payments, memberships, and packages through our booking and POS system
- Handle client concerns and questions with patience and clear communication, escalating issues when necessary
- Respond to calls, emails,



and messages promptly and courteously
- Maintain cleanliness and organization at the front desk to keep the space welcoming
- Reset treatment rooms between appointments so each one is clean and ready
- Clean and sanitize Reformers and studio equipment at the end of each day
- Coordinate with instructors and practitioners to keep the schedule on time

Requirements

- Front desk or reception experience in a spa, clinic, or wellness setting, including intake forms and appointment management
- Experience in a fitness or studio environment, with working knowledge of equipment sanitization
- Proficiency with online booking and POS systems [Momence experience an asset]
- Strong interpersonal skills and a warm, professional presence
- Patient, clear communicator who can resolve concerns and knows when to escalate
- Attention to detail and the ability to manage multiple services at once
- Discretion with client information and confidentiality
- Reliable, punctual, and comfortable working independently during evening shifts

Nice to have

- Familiarity with Pilates or group fitness classes
- Experience with membership-based businesses

What we offer

- $21 /hour
- Staff discount on treatments and free pilates passes per month
- Paid vacation time
- A modern, design-led workplace on Toronto’s waterfront
- Exposure to several wellness disciplines under one roof

Pay: $21.00 per hour Expected hours: 10.0 – 15.0 per week

Advantages

- Flexible schedule

Work Location: In person

📌 Pilates & Spa Front Desk (Toronto)
🏢 Reset Studio
📍 Toronto