Process Improvement Specialist

$75,000 - $83,000

Position Overview:

The Process Improvement Specialist supports operational excellence and continual improvement in Support Services, Operations and other areas of the business to ensure a positive user experience coupled with efficient operations. This role is pivotal in ensuring that new initiatives from the Business Solutions team are translated into productive, scalable, and sustainable processes. The ideal candidate will also collaborate closely with the Support Services team to review, refine, and enhance existing workflows—ensuring continuous improvement and seamless integration of new services.

This role will work an array of systems, some proprietary to Ontario Dig Authority, as well as other more common systems including Microsoft 365 suite of products, a CRM (MS Dynamics), as well as a various mapping solutions both internally and externally.

The ideal candidate will embrace and value efficiency, organization and will work closely with the members of their team and beyond to address issues and find improvements to business processes, as well as create new solutions or services for the continuous improvement of Ontario Dig Authority’s deliverables.

Reporting to the Business Solutions Manager, this position is located at our head office at 104 Cooper Drive in Guelph, Ontario. Ontario Dig Authority has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy

Primary Responsibilities:

Process Development & Implementation

- Collaborate with the Business Solutions team, Operational Services,



the Digital Office and other departments to design and document new operational processes and efficiencies for upcoming initiatives.
- Proactively create workflows and processes for improvement projects from inception to implementation.
- Translate strategic concepts into actionable workflows that align with company services, capabilities and service standards.
- Work with industry stakeholders to build processes that enhance safety and damage prevention
- Collaborate with multiple internal and external stakeholders through focus groups to collect data on system performance and user feedback as a means of creating improvement, finding efficiencies in existing processes or creating new services or solutions that benefit stakeholders and the organization.
- Collect business requirements from stakeholders through various methods, including but not limited to, interview workshops (focus groups) and written communication.

Process Review & Optimization
- Identify opportunities for changes to current business practises to improve efficiency, reduce risk, or enhance user experience.
- Partner with Operational Services and other cross functional teams as required to assess current processes, identify inefficiencies, and implement improvements.




- Conduct root cause analyses and recommend solutions to enhance service delivery, reduce time and duplication of effort, automate where possible and improve user experience.
- Create process and improvement opportunities by gathering and building requirements, conceptualizing the outcome and assisting with implementation as required.

Cross-Functional Collaboration
- Liaise with Training and Education, and Communications teams to ensure process changes are well-communicated, supported and adopted.
- Work with the Learning and Development team to ensure that any improvements and/or solutions being implemented are understood throughout the organization
- Support change management efforts by contributing to training materials and facilitating knowledge transfer.
- Liaise with other departments to identify areas of opportunity, aligned with strategic plans initiatives and requirements.

Performance Monitoring & Reporting
- Define and track key performance indicators (KPIs) to evaluate the effectiveness of implemented processes, internally and externally.
- Provide regular updates and insights to the Business Solutions Manager and other stakeholders.
- Prepare reports, showcasing data driven insights for a variety of audiences
- Stay informed about industry needs and trends to ensure alignment with best practices.
- Champion continuous improvement and support education and training efforts to ensure seamless adoption of system changes both internally and externally

For more information about this position, and to apply, please visit our website: https://ontariodigauthority.ca/about-us/careers/

📌 Process Improvement Specialist (Guelph)
🏢 Ontario Dig Authority
📍 Guelph