Company Overview

Teifi Digital, a Shopify Plus Platinum partner, excels in resolving complex e-commerce challenges. We focus on integrating large catalogs, sophisticated data frameworks, and legacy systems into seamless unified commerce and B2B solutions, delivering unparalleled customer experiences. Our skill in deploying Shopify Plus caters to top-tier merchants in manufacturing, parts, distribution, retail, and B2B, ensuring minimal technical debt and maximized e-commerce revenue.

An AI-Forward Workplace AI is embedded in how we work. Our team regularly uses AI tools to enhance productivity, streamline processes, and deliver better outcomes. Candidates joining us should be comfortable leveraging AI as part of their day-to-day workflow and open to developing their skills as these tools evolve.

Familiarity with AI tools is a plus; a willingness to learn and adapt is a must. As part of our hiring process at Teifi Digital, any offer of employment is conditional upon the successful completion of a background check.

Role Overview

We are seeking an enterprise-grade Program Manager to lead Teifi's most complex, multi-workstream Shopify Plus initiatives. This role is dedicated to large-scale, strategic accounts that require formal program governance, steering-committee-level stakeholder management, and cross-project coordination across multiple delivery pods.

The Program

Manager owns the macro-level health of the client engagement from inception through completion. You will ensure strategic alignment across all workstreams, safeguard financial health across the entire account portfolio, and maintain an exceptional client experience at the executive level. In this role, you will provide leadership, direction, and accountability to the Project Managers executing within your program, ensuring cohesive delivery.

You carry full accountability for the high-level client relationship, macro-financial performance, and overarching success of the program.

Key Responsibilities

Program Setup & Strategy

Define and own the overarching program management plan, establishing macro-scope, business objectives, governance models, and delivery structures at inception

Lead program kickoff activities, driving alignment with executive client stakeholders, validating high-level scope, and establishing governance boundaries

Build and maintain the program charter, mapping workstreams, critical paths, project interdependencies, and success criteria across the full initiative

Establish stakeholder maps and communication plans, aligning key client contacts from operational working teams up to C-suite sponsors

Architect resource requirements across the entire program, partnering with discipline leads and Project Managers to optimize pod composition and capacity

Oversee program-level Discovery phases, ensuring outputs are comprehensive,



aligned with business goals, and seamlessly translated into execution backlogs

Program Governance & Client Partnership

Establish, facilitate, and chair formal program governance structures, including client steering committees, executive status reviews, and cross-workstream leadership forums

Serve as the primary relationship owner for the client's executive leadership team, building deep trust and maintaining strategic alignment under pressure

Navigate complex, enterprise client environments, managing competing stakeholder priorities, organizational change, and corporate political dynamics

Partner with sales and account leadership to identify opportunities for account growth, surfacing new business needs and helping scope subsequent engagements

Own the formal change control process at the program level, evaluating the compounding impact of Change Requests (CRs) on the program’s macro budget, timeline, and resource pool

Program Delivery & Risk Management

Master-schedule the end-to-end program across all workstreams, managing critical path dependencies, and communicating timeline health to both client and internal executives

Provide leadership and direction to Project Managers within the program, holding them accountable to their project commitments and ensuring unified delivery standards

Monitor delivery velocity and health across all projects, proactively identifying and mitigating cross-workstream risks before they impact the critical path

Champion the program-level RAID log, ensuring risks, assumptions, issues, and decisions are aggressively tracked, escalated, and resolved

Facilitate macro-level alignment ceremonies, such as Scrum of Scrums and cross-pod syncs, to keep delivery leadership aligned

Orchestrate the program-level go-live and cutover strategy, coordinating with PMs and technical leads to ensure organizational readiness for launch

Serve as the ultimate internal escalation point for complex delivery blockers, client disputes, and cross-workstream conflicts

Financial Management

Own the financial performance and profitability of the entire program, tracking aggregate budgets, cumulative margins, and actuals across all associated SOWs

Review, validate, and consolidate project-level financial reporting from PMs, ensuring early identification of budgetary risks or margin erosion

Oversee milestone-based invoicing and collections across the program in alignment with MSA and SOW structures





Direct resource forecasting and capacity planning at the macro level, ensuring optimal utilization across the program ecosystem

Team, Process & Quality

Lead through influence and mentorship across cross-functional delivery teams comprising PMs, Technical Leads, BAs, QA, and Architects

Oversee aggregate delivery quality, ensuring cross-workstream outputs collectively meet Teifi’s standards and deliver the contracted business value

Contribute to the continuous evolution of Teifi's delivery playbook, bringing program-level methodologies and enterprise execution strategies back to the broader delivery team

Qualifications

8+ years of experience in program or senior project management, with a proven track record of leading large, complex, multi-workstream digital transformations

Deep experience within a digital agency, system integrator, or consultancy workplace—mastery of SOW-based delivery, billable utilization, and margin management is essential

Proven ability to command a room of executive stakeholders, navigate enterprise politics, and deliver difficult messages while maintaining client trust

Extensive experience establishing and running formal program governance, steering committees, and executive-level reporting cadences

Strong financial acumen, with experience managing multi-million dollar program budgets, EAC (Estimate at Completion), and resource forecasting

Experience directly managing, mentoring, or holding accountable Project Managers or workstream leads

Background in e-commerce implementation (Shopify Plus is a significant asset) or large-scale enterprise systems integration (ERP, CRM, OMS, POS, PIM)

Deep understanding of agile frameworks scaled for the enterprise (e.g., Scrum of Scrums, disciplined agile delivery)

Exceptional communication, negotiation, and organizational skills

PgM, PMP, CSM, or equivalent certifications are highly valued

Benefits & Perks

Ongoing professional development through training programs, certifications, and peer mentorship

Hybrid work model depending on role, with a Granville Island office and free on-site parking

Flexibility in work hours designed to accommodate appointments and personal responsibilities

Comprehensive health and dental coverage in Canada, plus a health spending account

Paid office closure between Christmas and New Year’s

Regular team culture events, stocked office snacks, and a dog friendly workplace

Performance based bonus opportunities for full-time employees

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

The pay range for this role is: 135,000 - 175,000 CAD per year(Vancouver)

📌 Program Manager at Teifi Digital (Vancouver)
🏢 Teifi Digital
📍 Vancouver