Overview

Join our dynamic physiotherapy clinic in Ottawa as a Receptionist and Client Care Coordinator! This vibrant role is the heartbeat of our practice, ensuring seamless patient experiences from the moment they walk through the door to their follow-up appointments. If you thrive in fast-paced environments, love engaging with people, and possess a passion for healthcare, this opportunity is perfect for you.

You’ll be the friendly face that sets the tone for exceptional care, managing front desk operations with enthusiasm and professionalism. Your proactive approach will help us deliver top-tier physiotherapy services while creating a welcoming atmosphere for every patient.

Duties

- Greet patients warmly, verify insurance coverage, and assist with patient intake processes
- Schedule appointments efficiently using electronic health record (EHR) systems such as Practice Perfect.
- Manage phone calls with professional phone etiquette, directing calls and taking detailed messages
- Verify insurance benefits, perform insurance verification, and handle billing procedures.
- Maintain accurate medical records by filing, updating, and reviewing documentation in compliance with HIPAA regulations
- Assisting clinic managers in completing reports and quality control tasks.
- Support office management activities including appointment reminders,



patient follow-up calls, and general clerical duties such as filing and data entry using Microsoft Office tools

Requirements

- Proven experience in a medical office setting, physiotherapy clinic experience preferred.
- Robust knowledge of EMR systems.
- Understanding of medical terminology and healthcare documentation standards
- Experience with insurance electronic billing.
- Excellent computer skills including proficiency in Microsoft Office Suite and health information management software
- Bilingual abilities are highly desirable to serve diverse patient populations effectively
- Exceptional customer service skills with a professional phone manner and strong organizational abilities
- Ability to handle sensitive patient information in accordance with HIPAA guidelines and maintain confidentiality at all times

Join us to be part of a dedicated healthcare team where your administrative expertise directly impacts patient care! Your energy, attention to detail, and compassionate approach will make a meaningful difference in our patients’ health journeys! Pay: $19.00-$22.00 per hour

Expected hours: 35.0 – 44.0 per week

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Receptionist/ client care coordinator for physiotherapy clinic - Ottawa (Gloucester)
🏢 Expert Physio Plus
📍 Gloucester