· Utilize various transportation provider software systems, to facilitate transportation planning and scheduling

· Scheduling pickup and delivery appointments for drivers.

· Responsible for follow-up communications to customers to ensure the job was completed to customer satisfaction.

· Dispatchers should be qualified in communicating to all customers, regardless of how busy it is, and /or how late the calls come in.

· Be aware of where drivers are at all times.

· Generating and maintaining a master list of all routes and trips.

· Assisting drivers with routing directions, delivery issues, and communicating service requirements

· Ensuring route coverage if a driver is absent or unavailable

· Advising the customer of all changes in route, accidents, breakdowns, emergencies, or any other event disrupting service

· Responding to customer and client emails

· Updating inbound reports in Excel

· Performs other duties and assignments as required.





· Track shipments from pick-up through delivery so that accurate, up-to-date information can be provided regarding any shipment, update on the transportation system.

· Organizes and maintains hard copy and electronic documentation supporting order fulfillment, pricing, and contractual obligations.

· Active involvement with problem-solving of issues presented.

· 2-4 years of previous experience in the Transportation/Logistics field

· Strong computer proficiency, especially with MS office

· Ability to cope with pressure/stress, work efficiently in a fast pace/high volume environment

Highly organized and detail-oriented

Job Types: Full-time, Permanent

Pay: $31,000.00-$65,000.00 per year

Experience

- dispatching: 2 years (preferred)

Work Location: In person

📌 Senior Dispatcher (Norval)
🏢 Nationwide logistics
📍 Norval