Senior Operations Manager

ANK Maintenance Services Inc.

Location: Milton, Ontario, with travel to client locations throughout Ontario

Employment Type: Full-Time

Department: Operations

Reports To: Company President / Executive Management

Position Overview

ANK Maintenance Services Inc. is seeking an experienced and results-driven Senior Operations Manager to oversee the company's day-to-day operational activities, manage multiple client accounts, lead regional management teams, and ensure consistent delivery of high-quality commercial cleaning and facility maintenance services.

The Senior Operations Manager will be responsible for maintaining contractual compliance, improving operational efficiency, controlling labour and operating expenses, supporting client relationships, and developing a high-performing workforce.

This is a senior leadership position requiring robust operational judgment, financial awareness, problem-solving abilities, and the capacity to manage multiple facilities, employees, and service requirements simultaneously.

The successful candidate will play a critical role in ensuring that ANK maintains its service standards while improving profitability, strengthening operational processes, and supporting the company's continued growth.

Key Responsibilities1. Operations Management and Service Delivery

Oversee the daily operations of multiple client locations, ensuring that all cleaning and facility maintenance services are delivered in accordance with contractual specifications, established schedules, company policies, and quality standards.

Provide leadership and operational direction to Regional Managers, Area Supervisors, Site Supervisors, and frontline employees to ensure consistent service delivery across all assigned accounts.

Regularly visit client locations to assess operational performance, verify staffing levels, evaluate cleaning standards, identify deficiencies, and ensure that corrective actions are implemented promptly.

Coordinate operational resources, equipment, supplies, and staffing to maintain uninterrupted service delivery. Ensure that emergencies, employee absences, service disruptions, and unexpected client requirements are addressed efficiently.

Maintain operational accountability by ensuring that scheduled work, inspections, service requests, and contractual obligations are completed and appropriately documented.

1. Financial Management and Cost Control

Continuously evaluate operational expenditures and identify opportunities to reduce costs without compromising contractual requirements, employee safety, or service quality. Monitor labour costs, employee scheduling, overtime, travel expenses, equipment utilization, chemical consumption, and supply expenditures to ensure that assigned contracts operate efficiently and profitably.

Review staffing structures, deployment schedules, and employee productivity to identify opportunities for improved resource allocation and reduced unnecessary labour expenditures.

Investigate operational cost variances, excessive overtime, supply wastage, equipment losses, and other avoidable expenditures. Develop and implement corrective measures to improve financial performance.

Evaluate contract profitability in collaboration with executive management and recommend operational adjustments that improve margins while maintaining customer satisfaction.

Promote a culture of cost consciousness among management and supervisory personnel, ensuring that operational decisions consider both service requirements and financial implications.

1. Client Relationship Management

Act as a senior operational point of contact for assigned clients, maintaining professional relationships and ensuring that client concerns, requests, and service expectations are addressed promptly. Participate in client meetings, site walkthroughs, performance reviews, and service evaluations to maintain open communication and identify opportunities for continuous improvement.

Investigate customer complaints, service deficiencies, and contractual concerns, ensuring that appropriate corrective actions are implemented, documented, and communicated to relevant stakeholders.

Identify recurring service issues and implement preventive measures to improve client satisfaction and reduce repeat complaints.

Support contract renewals, mobilizations, and operational transitions by ensuring service continuity and maintaining positive client relationships.

1. Quality Assurance and Contract Compliance

Ensure that all assigned facilities operate in compliance with contractual specifications, cleaning frequencies, service standards, and applicable company policies. Conduct regular quality assurance inspections and review inspection reports submitted by supervisory personnel.





Oversee the implementation of corrective action plans, ensuring that identified deficiencies are addressed within required timelines and that supporting documentation is maintained.

Monitor service performance using operational reports, inspection results, client feedback, and other relevant performance indicators.

Ensure that operational records, including attendance reports, inspection documentation, service requests, incident reports, and corrective action records, are accurate and accessible.

Identify opportunities to standardize operating procedures and improve consistency across the company's client portfolio.

1. Workforce Management and Leadership

Provide leadership, coaching, and performance management to operational supervisors, managers, and frontline personnel. Oversee employee scheduling, staffing allocations, vacation approvals, attendance management, and workforce deployment to maintain adequate coverage at all assigned facilities.

Participate in recruitment, interviews, hiring, onboarding, employee orientation, and workforce planning.

Address employee performance concerns, workplace disputes, attendance issues, and disciplinary matters in accordance with company policies and applicable employment legislation.

Conduct employee performance evaluations and support the professional development of supervisory and management personnel.

Promote accountability, professionalism, teamwork, and effective communication throughout the operations department.

1. Health, Safety and Regulatory Compliance

Ensure that operational activities comply with the Occupational Health and Safety Act, applicable regulations, company safety policies, and client-specific requirements. Promote a strong workplace safety culture through regular inspections, employee communication, hazard identification, and enforcement of protected working procedures.

Ensure that employees receive appropriate safety training, including WHMIS, personal protective equipment procedures, chemical handling, and job-specific training.

Investigate workplace incidents, accidents, near misses, and safety concerns. Ensure that required reports are completed and corrective measures are implemented.

Monitor the safe storage, handling, and use of cleaning chemicals, equipment, and supplies.

Ensure that unsafe equipment is removed from service and that necessary repairs, replacements, or preventive maintenance activities are completed.

1. Equipment, Inventory and Resource Management

Oversee the allocation, utilization, maintenance, and condition of company equipment, vehicles, cleaning supplies, and operational resources. Ensure that supervisors maintain appropriate inventory levels while minimizing unnecessary purchasing, wastage, and stock accumulation.

Review equipment usage and maintenance requirements to reduce downtime, extend equipment life, and control repair and replacement expenses.

Coordinate equipment transfers, emergency replacements, and resource deployment between client locations when necessary.

Identify opportunities to improve purchasing efficiency, inventory control, and operational logistics.

1. Reporting and Management Accountability

Prepare and submit operational reports, staffing summaries, inspection results, client service updates, and performance assessments within established deadlines. Monitor employee attendance records, payroll-related information, scheduling documentation, and operational records to support accurate administrative processing.

Provide executive management with timely updates regarding significant client concerns, operational deficiencies, staffing challenges, financial risks, and other matters affecting company performance.

Participate in management meetings and contribute recommendations for operational improvements, cost reductions, staffing efficiency, and service enhancements.

Ensure that supervisory and management personnel are accountable for their assigned responsibilities and that operational issues are escalated appropriately.

1. Employee Training and Development

Coordinate and oversee employee orientation, operational training, and ongoing professional development programs. Ensure that supervisory personnel provide practical instruction regarding cleaning procedures, equipment operation, safety practices, and quality expectations.

Identify employee training needs through inspections,



performance evaluations, and operational observations.

Support succession planning by identifying and mentoring employees with leadership potential.

1. Continuous Improvement and Business Growth

Evaluate existing operational processes and recommend improvements that increase productivity, strengthen service delivery, reduce administrative inefficiencies, and improve overall contract profitability. Identify opportunities to implement improved scheduling practices, reporting systems, operational technologies, and standardized procedures.

Support the successful mobilization of new contracts by assisting with staffing plans, equipment requirements, operational budgets, employee onboarding, and service implementation.

Work collaboratively with executive management to support company growth while ensuring that operational resources, staffing structures, and management processes remain sustainable.

Qualifications and Experience The ideal candidate should possess:

- A minimum of 5–7 years of progressive operations management experience, preferably within commercial janitorial services, facility maintenance, or a related service industry.
- Demonstrated experience managing multiple client locations, operational supervisors, and large frontline workforces.
- Strong understanding of commercial cleaning operations, staffing requirements, quality assurance practices, and contractual service delivery.
- Experience managing operating budgets, controlling labour expenditures, and improving contract profitability.
- Proven ability to resolve client complaints, manage operational emergencies, and implement corrective action plans.
- Knowledge of Ontario employment standards, occupational health and safety requirements, and workplace compliance obligations.
- Strong organizational, communication, leadership, and problem-solving skills.
- Proficiency with operational management software, digital reporting systems, and Microsoft Office applications.
- A valid driver's licence and willingness to travel between client locations.

Key Performance Indicators Performance will be evaluated using a combination of operational, financial, service quality, and leadership measures, including:
- Contract Profitability: Maintaining and improving operational margins through effective cost control and resource management.
- Labour Cost Management: Monitoring labour expenditures, overtime, staffing efficiency, and adherence to approved budgets.
- Client Satisfaction: Maintaining positive client relationships, resolving service concerns, and minimizing recurring complaints.
- Quality Assurance: Ensuring inspection results, cleaning standards, and corrective action completion meet established company expectations.
- Contract Compliance: Ensuring contractual service requirements, schedules, and reporting obligations are consistently fulfilled.
- Employee Management: Maintaining adequate staffing coverage, minimizing avoidable absenteeism-related disruptions, and improving employee performance.
- Operational Reporting: Ensuring timely, accurate, and complete reporting to executive management.
- Cost Reduction Initiatives: Identifying and implementing measurable operational savings without negatively affecting service quality.
- Health and Safety: Maintaining compliance with workplace safety requirements and ensuring timely resolution of identified hazards.
- Continuous Improvement: Demonstrating improvements in operational productivity, process efficiency, and management accountability.

Working Conditions This position requires a combination of office-based administrative responsibilities and regular travel to client facilities.

The Senior Operations Manager must be available to address operational emergencies, urgent client concerns, and staffing issues outside regular business hours when necessary.

The position requires flexibility, independent decision-making, and the ability to manage competing operational priorities across multiple locations.

Position Expectations The Senior Operations Manager is expected to take ownership of assigned operational responsibilities and proactively identify issues before they negatively affect client satisfaction, service delivery, or company profitability.

The successful candidate must demonstrate a strong commitment to accountability, effective communication, financial discipline, employee development, and continuous improvement.

The overall objective of this position is to ensure that ANK Maintenance Services Inc. consistently delivers high-quality services while maintaining efficient, compliant, and profitable operations.

Pay: $70,000.00-$80,000.00 per year

Experience

- Janitorial Management: 5 years (required)

Language:
- English (required)

Work Location: In person

📌 Senior Janitorial Operational Manager (Milton)
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