Elevate your career as the Senior Manager of Customer Account Management at Swapcard, focusing on strategic growth across global portfolios. Drive engagement and deliver +20% growth through innovative strategies. In this senior leadership role, you will oversee a team of Customer Account Managers across North America and EMEA.

Your mission includes redefining growth strategies for a robust portfolio of 500+ events, ensuring renewals while fostering upsell opportunities. With your hands-on coaching and solid analytical skills, you will shape the sales process while safeguarding established client relationships. Key Responsibilities:

- Lead and expand the Customer Account Manager team
- Develop account-based growth strategies for major clients
- Coach and support the team during live customer calls
- Monitor and analyze KPIs to drive performance
- Align efforts with Marketing and other departments Requirements:
- 7 to 10+ years in account management roles
- Proven track record in leading distributed teams
- Strong data management and analytical skills
- Experience with account-based strategies
- Excellent communication skills in English Utilize your leadership and strategic skills to drive impactful growth at Swapcard.

📌 Senior Manager Customer Account Growth (Vancouver)
🏢 Swapcard
📍 Vancouver