Elevate client services and store performance with Sephora Canada as a Senior Manager of Store Experience and Services. Utilize insights to develop impactful strategies in a hybrid work model. This full-time role involves leading the Canadian store experience strategy by leveraging client, sales, and operational insights.

You will enhance Beauty Services and optimize selling performance through cutting-edge store experience programs. Your efforts will ensure the implementation of effective training and coaching strategies that yield measurable results. Key Responsibilities:

- Lead Canadian store strategy using performance insights
- Develop scalable programs to enhance client experiences
- Oversee store reporting and platform enhancements
- Monitor productivity and partner on training strategies
- Conduct assessments and create actionable plans Requirements:
- 3-5+ years of multi-unit retail leadership experience
- Strong strategic thinking and analytical skills
- Experience in financial management and P&L; oversight
- Proven leadership in coaching direct reports
- Proficiency in Microsoft Excel and data analysis tools Drive Sephora’s service strategy forward while fostering a positive client experience and team development.

📌 Senior Manager, Store Experience at Sephora (Toronto)
🏢 Sephora
📍 Toronto