Elevate your technical expertise as a Senior Security Specialist at eSentire, a leader in Managed Detection and Response. Focus on live support, complex escalations, and driving process improvements for cyber resilience in a 24/7 setting. In this senior role within eSentire's Security Operations Centre, you will act as a crucial resource, leading escalations and mentoring team members.

Your deep understanding of security operations will drive both customer satisfaction and operational efficiency. Engage in building automated case playbooks, supporting continuous improvement, and ensuring high-quality service in complex situations. Key Responsibilities:

- Provide live support for high-impact technical cases
- Lead complex customer escalations and engagements




- Develop and deliver training content and knowledge articles
- Design and validate automated case playbooks for efficiency
- Audit and coach SOC analysts on service quality Requirements:
- 7-10+ years in a Security Operations Centre role
- Advanced knowledge of MITRE ATT&CK; framework
- Experience with EDR and SIEM tools
- Strong troubleshooting skills in security services
- Excellent communication for leading escalated issues Become a trusted expert and enhance eSentire's cyber services through your technical prowess and proactive problem-solving.

📌 Senior Security Specialist at eSentire (Ottawa)
🏢 eSentire
📍 Ottawa