Job Title: Sr. MS Dynamics CRM Analyst (Bilingual)

Job ID: 90877

Location: Mississauga, Ontario

What you will be doing:

- Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving reported tickets within agreed service levels.

- Own issues that require a Change Request or mini project, from scoping and requirements gathering through configuration, testing and deployment.

- Configure the CRM solution (entities, forms, views, business process flows, workflows, business rules, security roles) to meet evolving business needs.

- Design, build and maintain CRM reports and dashboards for business stakeholders across the organization.

- Apply development skills (plugins, custom workflows, Power Automate/Power Platform, JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.

- Partner with business users and IT to gather requirements and translate them into scalable CRM solutions.

- Identify data quality issues and perform regular updates to CRM master data to maintain a "single source of truth" for customer and sales data.

- Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM releases and updates.

- Participate in the functional side of CRM versioning; partner with IT and business units to plan, test and execute upgrades.

- Document configuration changes and maintain a change log in line with IT change management practices.

- Support data quality,



integrations and interfaces between the CRM and other systems (e.g., ERP, Power BI).

- Progressively take on broader ownership of the CRM platform, building toward an IT Application Owner role.

- Performs other duties as assigned.

What you must have:

- Strong analytical and problem-solving skills

- Excellent verbal and written communication skills

- Ability to work collaboratively in a team environment

- Must be conversant in both English and French. This is a bi-lingual role

- Configuration of MS Dynamics CRM (entities, forms, views, workflows, business process flows, security roles)

- Development of CRM reports and dashboards (Power BI and/or native Dynamics

CRM reporting)

- Basic to intermediate development skills (JavaScript, C#, Power Platform/Power Automate, plugins)

- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

- Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)

Industry experience (Heavy Machinery / Construction Equipment Dealership) is preferred

- Strong attention to detail and a commitment to delivering high-quality work

- Ability to adapt to changing priorities and thrive in a fast-paced environment

- Proactive attitude with a willingness to learn and develop new skills

- Solid interpersonal skills and the ability to build relationships across departments

- Ability to translate "Business Speak" into technical configuration and vice-versa

Salary/Rate Range: $70,000.00 – $90,000.00

📌 Sr. MS Dynamics CRM Analyst (Bilingual) (Mississauga)
🏢 TEEMA Group
📍 Mississauga