Student Services & University Admissions

Company: Outstanding International Academy (OIA)

Location: 7191 Yonge Street, Suites 901–907, Thornhill, ON L3T 0C4

Job Type: Full-time, Permanent

Work Arrangement: On-site

Compensation: CAD $42,000 - 50,000 / year

Languages: Professional English proficiency required. Mandarin and/or Vietnamese language skills are considered an asset.

About the Position

Outstanding International Academy (OIA) is seeking a reliable, detail-oriented, and experienced Student Services & Registration Coordinator to join our team.

This is a full-time, permanent position supporting the school's student services, registration, and academic administration operations.

The successful candidate will play an important role in ensuring that student inquiries, registrations, academic records, and administrative processes are handled accurately, professionally, and efficiently.

We are looking for someone who is highly organized, takes ownership of their responsibilities, communicates effectively, and can work independently while collaborating with the school's academic and administrative teams.

Previous experience in student services, school administration, education, or a related administrative environment is highly valued.

Key Responsibilities

1. Student Services & Communication

- Serve as a primary point of contact for students, parents, guardians, and educational partners, ensuring professional, accurate, and timely communication.
- Respond to student inquiries through email, phone, virtual meetings, and other designated communication platforms.
- Provide guidance and administrative support regarding course registration, tuition inquiries, academic documentation, school policies, and student accounts.
- Monitor student inquiries, pending requests, and administrative matters to ensure timely follow-up and resolution.
- Coordinate with teachers, academic staff, and school administration to support students throughout their academic journey.
- Maintain positive relationships with students and families while delivering consistent and high-quality student services.

1. Student Registration & Academic Administration

- Coordinate student registration, course enrollment, course changes, transfers, withdrawals, and graduation-related administrative processes.
- Review student applications and supporting documentation to ensure completeness, accuracy, and compliance with school policies.
- Assist with Ontario Secondary School Diploma (OSSD) credit assessments, graduation requirements, and academic progress tracking.
- Support the creation, maintenance, and secure management of Ontario Student Records (OSRs).
- Process student transcripts, report cards, enrollment confirmation letters, graduation-related documentation, and other official academic records.
- Assist with ONSIS-related data preparation, verification, and reporting.
- Maintain accurate student records across internal school management systems and learning platforms, including D2L Brightspace where applicable.

1. Grade 12 University Applications & Admissions Support

- Support OIA Grade 12 students throughout the university application process, particularly for post-secondary institutions in Canada, the United Kingdom, and other international destinations.
- Assist students with university applications through platforms such as OUAC, UCAS, and individual university application portals.
- Provide guidance on application procedures, admission requirements,



required documentation, and important deadlines.
- Coordinate the preparation, verification, and submission of academic transcripts, predicted or interim grades where applicable, graduation documentation, and other supporting materials.
- Monitor application progress, admission decisions, conditional offers, and outstanding university requirements.
- Communicate with universities, students, parents, and school academic staff to resolve application-related inquiries.
- Assist students in understanding university admission conditions, document submission requirements, and next steps following admission offers.
- Maintain organized application records and provide regular updates to students, families, and relevant school departments.

1. University Planning & Educational Consulting Support — WISEPATH EDU

- Support WISEPATH EDU's university admissions consulting and application services for students pursuing undergraduate education in Canada and internationally.
- Assist with student academic profile reviews, including transcripts, language proficiency results, academic interests, and intended university programs.
- Conduct preliminary research on universities, academic programs, admission requirements, application timelines, and relevant study pathways.
- Support the preparation of university application plans and preliminary school-selection recommendations under the guidance of senior educational advisors.
- Assist students and families with application procedures, document preparation, personal statements, supplementary applications, and interview preparation coordination.
- Track application milestones, submission deadlines, university correspondence, and admission outcomes.
- Coordinate communications among students, parents, university admissions offices, and internal consulting teams.
- Maintain accurate student consulting records, application tracking sheets, and progress reports.
- Support educational consulting projects, information sessions, and university admissions-related activities as required.

1. Internal Coordination & Administrative Support

- Coordinate student-related processes across OIA's Student Services, Admissions, Academic, and Administrative departments.
- Maintain accurate spreadsheets, student records, administrative reports, and internal tracking systems.
- Support the preparation and distribution of student notices, school announcements, and university application updates.
- Assist with departmental projects, process improvements, and other administrative initiatives.
- Ensure student information and academic records are handled confidentially and professionally.
- Perform other reasonable duties related to school operations and student support as assigned.

Qualifications — Updated 考虑到增加了大学申请与升学规划相关职责，我建议同时调整招聘资格。

Required Qualifications

- College diploma or university degree, preferably in Education, Business Administration, Communications, Social Sciences, or a related field.




- Minimum 2 years of relevant professional experience in student services, educational administration, university admissions support, academic advising, or a related field.
- Excellent written and verbal communication skills in English.
- Strong organizational skills with exceptional attention to detail.
- Proficiency in Microsoft Office and Google Workspace.
- Ability to manage multiple student cases, administrative tasks, and application deadlines simultaneously.
- Solid interpersonal and problem-solving skills, with the ability to communicate professionally with students, parents, and educational institutions.
- Ability to work independently while collaborating effectively with academic and administrative teams.
- Strong sense of responsibility, confidentiality, and professional integrity.

Preferred Qualifications
- Previous experience working in a Canadian private school, secondary school, college, university, or international education organization.
- Familiarity with the Ontario Secondary School Diploma (OSSD) curriculum and graduation requirements.
- Experience with OUAC, UCAS, or university application processes in Canada, the UK, or other international destinations.
- Previous experience in university admissions advising, student counselling, or educational consulting.
- Knowledge of Ontario Student Records (OSR), ONSIS, academic transcripts, and student information systems.
- Experience supporting international students and communicating with parents or educational partners.
- Mandarin and/or Vietnamese language proficiency.
- Familiarity with D2L Brightspace or similar learning management systems.

What We Offer
- Full-time, permanent employment.
- An opportunity to develop professionally within an international education environment.
- Exposure to Ontario secondary education administration and student services operations.
- A collaborative working environment with opportunities to take ownership of responsibilities.
- Opportunities to contribute to administrative process improvements and the school's continued development.

About Outstanding International Academy Outstanding International Academy (OIA) is an Ontario private secondary school providing Ontario Secondary School Diploma (OSSD) courses through both in-person and online learning.

Based in the Greater Toronto Area, OIA serves students locally and internationally and works with educational partners to support students' academic development and university pathways.

OIA is inspected by the Ontario Ministry of Education and authorized to grant OSSD credits.

BSID: 883495

Website: https://outstandingedu.com

How to Apply

Interested candidates are invited to apply through Indeed with the following documents:

- An updated résumé outlining relevant professional experience.
- A brief cover letter explaining your interest in the position and how your previous experience aligns with the responsibilities.

Shortlisted applicants may be invited to participate in an initial interview and a practical assessment related to student communication, organization, or administrative responsibilities. We appreciate all applications. Only candidates selected for further consideration will be contacted.

Job Types: Full time, Permanent, Casual

Pay: $42,000.00-$50,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Language:
- Vietnamese (preferred)
- Mandarin (preferred)

Work Location: In person

📌 Student Services & University Admissions (Thornhill)
🏢 Canada Outstanding International Education Group
📍 Thornhill