Location: REMOTE / Canada, N/A

This job allows you to work remotely.

We are seeking a Technical Support Engineer to provide development, production support and operational maintenance for a platform integration deployed within our client’s private cloud infrastructure. The role focuses on code development and maintenance, investigating production issues, supporting network and certificate-related activities, and maintaining integrations built across platforms such as Microsoft Bot

Framework, Salesforce Einstein/Agentforce, Google Dialog-flow and Node.js technologies + LLM autonomous Agent Builders

Key Responsibilities

- Investigate and troubleshoot production incidents using documented procedures and automated diagnostic tools.
- Analyze application, API, and infrastructure logs to identify root causes and recommend resolutions.
- Support platform custom adapter applications and related messaging workflows.
- Undertake code development for data ingestion/translation and masking services
- Monitor and troubleshoot network-related issues involving VMs, IP addresses,

DNS resolution, and connectivity.

- Assist with certificate management activities, including planned certificate renewals and validations.
- Collaborate with Client Infrastructure, DevOps, and Microsoft support teams during incident resolution.
- Support integrations with client•s custom APIs and validate API responses and status codes.




- Participate in knowledge transfer sessions, code reviews, and operational readiness activities.

Must Have Skills

Required Technical Skills

Solid understanding of

- Virtual Machines (VMs), IP networking, DNS resolution, and network architecture
- Code Development/scripting on Python/ Pandas package, associated technologies
- Production support and incident troubleshooting
- Certificate management and SSL/TLS concepts; ssh, vim, JSON-validations
- Native HTML/CSS/JS web-application
- REST APIs and API troubleshooting
- Log analysis and root cause investigation

Experience with

- Node.js server-side applications
- Microsoft Bot Framework/SF Einstein/Google Dialog flow and other autonomous

AI agent builders

- Microsoft Teams integrations and messaging platforms
- Event-driven application architectures
- Working with Azure code repos/Environments and LLM models
- Working with Amazon S3/DynamoDB and other DBs

Nice to Have Skills

Preferred Qualifications

- Experience supporting enterprise applications deployed in regulated environments.
- Familiarity with Microsoft/AWS/Google cloud services and support processes.
- Ability to work effectively with cross-functional teams, including Infrastructure,

DevOps, and Vendor Support organizations.

- Strong documentation review and operational support skills.

📌 Technical Specialist – BotOps (Toronto)
🏢 GuruLink
📍 Toronto