Lead technology support at Dalhousie University in Halifax as the Manager of Service Operations. Oversee the Support Desk and Endpoint Services while ensuring exceptional service delivery.

In this managerial role within Information Technology Services, you will direct daily operations for support teams across all campuses and remote locations. Essential responsibilities include collaborating on technology standards, enhancing service quality, and leading your team in a client-focused environment.

You will be pivotal in recruiting, staff development, and driving continuous improvement of IT service management.

Key Responsibilities:

- Manage the Support Desk and Endpoint Services teams effectively
- Allocate resources and establish priorities for daily operations




- Collaborate on implementing security controls and policies
- Lead recruitment and staff performance management efforts
- Monitor operational metrics and enhance service quality

Requirements:

- Undergraduate degree in IT or related field
- Experience in IT service leadership and operations
- Proven staff management and coaching experience
- Solid knowledge of service management principles
- Excellent analytical and communication skills

Elevate Dalhousie’s technology support through leadership, process improvement, and strategic planning in this critical managerial position.

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📌 Service Operations Manager at Dalhousie (Halifax Regional Municipality)
🏢 Dalhousie University
📍 Halifax Regional Municipality