Elevate customer relations as a Senior Customer Success Manager at Hootsuite, supporting high-value clients in a bilingual (French/English) role. Cultivate partnerships and drive user adoption and retention through expert guidance.
In this 12-month contract position, you will manage a portfolio of Fortune 1000 clients, focusing on their success in social media strategies using Hootsuite's products. Your role will include developing solid relationships with both end users and executive sponsors, ensuring a top-notch experience. Demonstrate your expertise in social media and industry trends to help clients achieve their business goals while navigating their social maturity journey.
Key Responsibilities:
• Manage daily client relationships for high-value accounts
• Guide clients in their social strategies with Hootsuite solutions




• Drive successful onboarding and define Mutual Account Plans
• Monitor account health and adoption to enhance workflows
• Collaborate with Account Managers for account growth
Requirements:
• Proven experience in customer account management
• Strong knowledge of social media and marketing
• Tech-savvy with the ability to simplify complex concepts
• Excellent collaboration skills with a customer focus
• Commitment to achieving measurable results
Take the helm in driving success for clients through expert relationship management and product knowledge in the dynamic field of social media.
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📌 Senior Customer Success Manager at Hootsuite (Vancouver)
🏢 Hootsuite
📍 Vancouver