- Riverside is growing rapidly, and we’re seeking an Onboarding Specialist to join our Customer Success team
- In this role, you’ll be instrumental in ensuring our customers get the most out of Riverside’s solutions from the start
- You will lead onboarding sessions, train customers on new features, and create impactful resources to support both customers and our internal teams
- Your efforts will directly influence customer satisfaction and retention, making you a key contributor to our success
- Conduct live onboarding and training sessions for current customers to ensure seamless adoption of Riverside’s solutions
- Educate existing customers on new features and updates to maximize their value from our platform
- Create and maintain customer-facing resources, including training decks, guides, and workshops
- Collaborate with the Sales and Customer Success teams to ensure smooth customer handoffs and a cohesive experience
- Support the onboarding and ongoing training of new hires within the Customer Success team, ensuring they are up-to-date with the latest features and best practices
- Proactively identify customer needs and milestones,



driving them toward achieving their “first value.”
- Monitor customer health and address potential risks to minimize churn
- Partner with product and marketing teams to ensure resources reflect the latest developments and best practices

Benefits

- Competitive OTE
- Medical, Dental, and Vision benefits
- Stock options
- Generous PTO
- 401k + matching
- Monthly office space and home cleaning services stipends
- Laptop and other equipment

Proven experience in a customer-facing role, ideally in support, onboarding, training, or customer success within a SaaS environmentConfidence in facilitating live virtual training sessionsStrong ability to explain technical concepts in a simple and engaging mannerA proactive mindset with a passion for delivering exceptional customer experiencesExperience creating and delivering training content and materialsExceptional organizational skills, with the ability to manage multiple projects and deadlinesAn eagerness to help and educate others, with a friendly and customer focused attitude

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📌 Onboarding Specialist (Toronto)
🏢 Riverside.fm
📍 Toronto