Elevate your career at Agoda in Kuala Lumpur as a Support Associate, focusing on Japanese language support for global travel customers. Thrive in a 24/7 team committed to exceptional service.
As a Support Associate, you will enhance your problem-solving skills while providing top-notch customer service in Japanese and English. This role offers a dynamic experience, managing communications through phone, email, and live chat across diverse cultural backgrounds. Your contributions will directly impact Agoda’s customer satisfaction and operational success.
Key Responsibilities:
• Deliver excellent service through various communication channels
• Support Agoda products including hotels and flights
• Handle high volume inquiries from customers and partners




• Meet individual and team goals on KPIs
• Identify work process improvements for better service
Requirements:
• Proficiency in Japanese (JLPT N1) and English
• Strong customer focus and integrity in all interactions
• Ability to work under pressure in a fast-paced workplace
• Flexibility for shift rotations and holidays
• Previous customer support experience is a plus
Leverage your language skills and problem-solving abilities in a supportive environment at Agoda.
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📌 Japanese Speaking Support Associate at Agoda (Vancouver)
🏢 Agoda Company Pte.
📍 Vancouver