Become the key point of contact for clients as a Product Support Analyst with CMiC, offering expert guidance on software solutions. This role emphasizes client interaction, analytical proficiency, and problem-solving skills to address customer inquiries effectively.
As a Product Support Analyst, you'll engage directly with clients to resolve software-related issues while fostering strong relationships and enhancing the overall customer experience. You'll analyze customer tickets, replicate problems, and communicate actively with various CMiC teams to guide issues to resolution.
Key Responsibilities:
• Answer client inquiries and offer basic software training
• Triage and prioritize product issues by severity
• Conduct web meetings with customers to troubleshoot




• Test and document issues for technical teams
• Relay client feedback to Product Managers for improvements
Requirements:
• Must be fluent in French, both written and spoken
• College or University Degree required
• Excellent verbal and written communication skills
• Analytical mindset and problem-solving abilities
• Previous technical support or customer service experience
Bring your passion for problem-solving and robust communication skills to enhance client satisfaction at CMiC!
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📌 Product Support Analyst at CMiC (Toronto)
🏢 CMiC
📍 Toronto