The Position: Reporting to the Manager, Service Delivery, you will be an escalation point for our project team members and a point of contact for our clients and vendors. With your passion for continuous learning, you will help form the core of our service delivery with the opportunity to utilize your technical skills and troubleshooting ability. Be the true visionary and bring to life all phases throughout the technical onboarding process.
Beginning from project conception to the follow-up, this role ensures quality technical execution of end-to-end IT services, infrastructure, and solutions. Grow your knowledge of hardware and software while also growing your customer service skills with the support of other project technicians. Work with a project management team dedicated to client experience and technical accuracy. Take the lead with your exceptional organizational skills as you manage your time to get tasks completed. With your personable attitude and skilled etiquette, you will cultivate new customer relationships every day.
Responsibilities:
Own project technical deliverables, project timeline, and project success factors through accurate technical notes and activity tracking
Ensure every interaction with clients is pleasant and professional by delivering a “White Glove” experience to the end-user during post-deploy support and user assistance
Create and innovate new technical methods of deploying solutions
Research and test new products and solutions
Requirements:
Minimum 3-year IT infrastructure project delivery at a senior level
Previous project implementation of servers & networking infrastructure
Experience implementing, managing, and supporting 3rd party cloud services
Professional experience with RDS Environments and the ability to set up a Microsoft RDS farm
Professional experience with Firewall configurations
VLAN and QoS experience
Strong understanding of virtualization technologies
Advanced troubleshooting ability
Ability to take a technical lead with projects & work harmoniously with project management for successful client delivery
Strong communication and interpersonal skills, internally & client facing
Completion of professionally recognized technical certifications
A desire to help grow and mentor the team
A valid driver’s license
Previous experience working in an MSP environment
Minimum 2-years IT help desk/support experience is a bonus but not mandatory