The Library Assistant (LA2)’s perform a wide range of roles and responsibilities that pertain to engaging library users in the best library experience we can offer.
This position is fluid and flexible serving a dynamic public library environment. The LA2 serves all members of the public with enthusiasm, tact and compassion. As front-line staff, this position will proactively engage library users in positive interactions that will provide an excellent library experience.
As an essential part of a customer driven team, this position will be well informed and passionate about the programs, events and services offered by the library.
Duties and Responsibilities:
Circulation:
- Rove throughout the library proactively assisting Patrons at the point of contact.
- Perform circulation duties accurately:
- Check in and check out of library materials; including processing Courier, sorting and holds.
- Applying routines for Readers advisory; including requests for reserves and interlibrary loans.
- Printing, Copying and Computer and Microfilm assistance.
- Handling payments for print/copying, merchandise; including balancing the float.
- Sign up and renew library members; including online requests.
- Gathering material on the pick list.
- Answer circulation email.
- Book POD rentals.
- Resolving patron issues.
- Other duties may be assigned.
Technology:
- Provide technology assistance to patrons.
- Printing, Photocopying and Computer assistance including Pay Station; scanning, basic internet searching and form filling, microfilm search,
email and attachments.
- Assist and instruct patrons on the use of self-service technology, including self-check out, catalog, App, website and databases.
- Assist patrons with personal portable devices, as required.
- Assist patrons with equipment and services offered in the library makerspace, as required.
General Responsibilities:
- Perform opening and closing duties
- Keep current with and promote Library Services, Programs and Events
- Understand and promote Databases and Partnerships
- Ensure adherence to library policies, including Health & Safety, Code of Conduct, Personnel and Circulation.
- Seek out training opportunities to grow Library skills and knowledge.
- Maintain all displays to merchandise library materials.
- Return and straighten furniture and displays to assigned spots daily
- Dust, vacuum and wipe down tables when needed
- Contribute to projects as directed
Representing the Library:
- Greet and assist patrons in a warm, welcoming respectful manner.
- Accept changes in the workplace with optimism; as opportunities to learn and grow.
- Use de-escalation techniques to address difficult customer service situations.
- Maintain confidentiality regarding library user information.
- Demonstrate loyalty and commitment to the organization.
Above-noted duties are representative of a typical position and are not to be construed as all-inclusive.
Contacts:
This position will have direct contact with:
Internal: All Library staff.
External: General public.
Education/Specialized Training/Skills:
- A minimum of a High School diploma.
- Good communication skills and the ability and enthusiasm to promote the Collections and Services of the library.
- Good computer skills, tech savvy and able to troubleshoot technology issues for library patrons.
- A commitment to excellent customer service.
- A commitment to self-directed learning and skills development.
- A commitment to a culture of teamwork and collaboration.
- Flexibility and a positive attitude towards an evolving workplace.
- Knowledge of and interest in books and reading with skills to deliver good reader’s advisory.
Nice to have:
- Library specific post-secondary education
Work Experience:
- A minimum of six (6) months’ of experience in customer service is required. Experience in a public library setting is preferred.
- Demonstrated experience in assisting with technology.
- Demonstrated experience in excellent customer service.
Decision Making:
This position requires sound judgment in decisions affecting the accuracy and quality of work assigned.
Work Environment:
- Potential to work at both locations and travel between them.
- Work in a retail type workplace on a regular basis.
- Some work duties may require limited time outdoors.
- Work daytime, evening and weekend shifts.
- Be able to lift 35 lbs.
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📌 Casual Circulation Assistant (Quinte West)
🏢 Quinte West
📍 Quinte West
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