As an Optima customer support representative, we believe in human-centered, high-quality customer experiences. Using chats, phone calls and emails as working tools, you’ll be there to listen, support and problem solve for Optima customers.
We offer full time inbound customer service opportunities where you will start no earlier than 8am, and finish no later than 8pm. Enjoy Sundays with your friends and loved ones as we are open from Monday to Saturday. We are currently seeking Full time candidates.
Optima is the place for you!
We are a client driven, people focused organization that thrives on having our people initiate creativeand creative ways to enhance the customer service experience to the next level!
Benefits of joining Optima:
- Start time no earlier than 8am
- End time, no later than 8pm
- Operating hours are from Monday-Saturday
- Friendly and collaborative staff
- Referral program (Refer someone to work at Optima, and we will reward that!)
- Prospect to grow within the company and challenge yourself in different roles
- Potential to become a Licensed Insurance Advisor
What you will be doing:
- Answering Inbound calls from our customers
- Listen carefully to customers, and personalize their experience
- Resolve challenging situations while maintaining call control
- Support your peers by working together and sharing winning strategies-> that is how we offer impeccable services
You're an ideal candidate if:
- Fluently Bilingual in English and French
- Have High school or higher education preferred
- Can adapt quickly to changing situations
- Are motivated by helping others and gaining people's trust
- Have mastered the art of analyzing and problem-solving
- Have an appreciation of technology
- Have already worked in the customer service industry, whether it be call center or retail
What we offer:
- Full time hours
- Bonus programs that are performance driven
- 3 weeks paid training
- Continuous support while in your role
- Employee Health Spending Account
About Us:
Optima Communications International Inc. is a professional outsource contact centre providing customer service solutions to major Canadian corporations since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.
Currently Recruiting
Location:
Conveniently located in the Whitby Mall, spacious, bright open concept. The DRT is a 2 minute walk, located just outside our office building.
Optima wishes you all the best in your employment search!