Our client is looking for an experienced Senior Practice Specialist to join our Commercial Lines Service Unit (CLSU). This hands-on role supports the processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.

This role does not have direct reports or formal people-management responsibilities.

Position type: Full-time, permanent

Role status: Replacement

Location: Preferably Toronto or Durham

Primary Responsibilities

- Process and administer mid-market and large commercial accounts, including complex and multi-policy clients
- Complete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactions
- Review insurer documentation and maintain accurate account information and documentation within EPIC
- Work closely with the account team to ensure servicing requirements are completed accurately and on time
- Handle complex processing requests and assist CLSU team members with technical, procedural and workflow questions
- Act as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as required
- Support onboarding, workflow consistency, process improvements and other Commercial Lines initiatives

Knowledge,



Skills and Requirements

Licensing & Education

- Active RIBO license is required
- Minimum 5 years of commercial insurance experience, including mid-market and/or large commercial accounts.
- EPIC experience is a strong asset

Technical & Interpersonal Skills

- Strong knowledge of commercial insurance coverages, policy documentation and insurer requirements
- Proven ability to administer complex commercial accounts and resolve processing discrepancies
- Strong organizational, problem-solving and communication skills with excellent attention to detail
- Ability to provide guidance to colleagues while remaining a hands-on member of the team

Compensation Range: $80,000 – $110,000

Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Why Join Our Client:

They offer an attractive compensation package and commission incentives, plus:

- Hybrid work flexibility
- Matching Group RRSP contributions
- Two paid personal days each year
- EFAP available through our group health benefits
- Professional membership fees (including RIBO, IBAO, IIC)
- Career development and educational reimbursement
- Free parking and professional office space

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📌 Senior Practice Specialist Commercial Lines Service Unit (CLSU) – Toronto or Durham
🏢 InsuranceHires
📍 Toronto