Step into a role as a Bilingual Customer Success Manager with net2phone Canada, a VoIP provider dedicated to enhancing communication for businesses. Leverage your customer support skills in a hybrid work environment while building relationships and driving success.
In this full time position, you’ll play a crucial role in ensuring client satisfaction by proactively addressing their needs. You'll manage relationships while upholding net2phone's strong commitment to a seamless customer experience. Your fluency in both French and English, along with 2-3 years in customer service, will facilitate success in this role.
Key Responsibilities:
• Build strategic relationships with clients
• Proactively identify upsell opportunities
• Manage churn risk and resolution
• Support clients with communication tool adoption
• Collaborate with internal teams to ensure satisfaction
Requirements:
• 2-3 years of customer experience
• Bilingual in French and English
• Strong organizational skills and attention to detail
• Willingness to learn about diverse businesses
• Ability to manage multiple tasks effectively
Become an integral part of net2phone’s mission to deliver outstanding customer success.
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