Enhance senior care at Care Rx as a Remote Customer Relations Specialist specializing in AADL. You will manage customer inquiries and order fulfillment while supporting clients with incontinence needs.
Care Rx, a leader in specialty pharmacy services for seniors, seeks a Customer Relations Specialist to promote incontinence products and maintain client relationships. You will work closely with nursing homes and pharmacies, ensuring smooth order processing and delivery to meet client needs.
This role is vital in enhancing clinical outcomes and providing personalized care.
Key Responsibilities:
Process customer orders via phone, email, and fax
Handle inquiries regarding incontinence and AADL
Assist clients with selecting appropriate medical supplies
Ensure timely product delivery through reconciliation
Maintain knowledge of AADL rules and regulations
Requirements:
Experience with Kroll software preferred
Proficiency in Microsoft Office
Robust customer service and communication skills
Ability to manage email efficiently
Team-oriented with robust analytical skills
Bring your expertise and dedication to enhance Care Rx’s customer relations and make a real difference.
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