Responsibilities:
I greet and welcome guests in a friendly and skilled manner
I dial in espresso beans, adjusting grinds and volume to achieve desired coffee taste
I steam milk to 60C without the use of a thermometer, with varying levels of foam to suit drink ordered, be able to pour heart, tulip and rosetta as the minimum for latte art
I process payments accurately on the POS system
I provide information about the baked goods and beverage programme.
I handle guest inquiries, requests, and complaints promptly and courteously
I assist with food preparation and handling in the bakery
I ensure compliance with food safety regulations
I maintain cleanliness and organization of the front of house area
I handle cash transactions accurately and efficiently
I maintain a high level of professionalism and confidentiality
Requirements:
I have previous experience in customer service, specifically in the specialty coffee industry
I know basic food handling and safety practices
I have excellent communication and interpersonal skills
I possess strong time management skills to handle multiple tasks simultaneously
I handle transactions with accuracy
I have basic math skills for calculating bills, discounts, and change
I thrive working in a fast-paced setting with great attention to detail
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Pay: $20.00-$26.00 per hour
Expected hours: 16.0 – 40.0 per week
Advantages:
Company events
Discounted or free food
Extended health care
Flexible schedule
RRSP match
Store discount
Vision care